Service Cloud

• Agentforce IT Service Developer Guide Previous PDF Versions
• Agentforce IT Service Associated Objects
• Apex Reference
• Configuration Management Database Configuration Types
• Application Details
• Asset Primary Information
• Cluster Node Details
• Cluster Resource Details
• Device Details
• Docker Details
• ESXi Host Details
• File System Details
• Hardware and Network
• IIS Website Details
• Image Details
• Installed Software Details
• Instance Details
• IPv4 Address Details
• Last Logged In Information
• License Details
• Life Cycle Information
• Maintenance And BackUp Information
• Memory Module Details
• Network Adapter Details
• Network Interface Details
• Operating System Details
• Package Details
• Process Details
• Processor Details
• Security Group Details
• Service Details
• Snapshot Details
• Software Details
• Software Instance Details
• Software License Key Details
• Storage Disk Details
• Storage Pool Details
• System Information
• Virtual Machine Details
• VM Disk Details
• Volume Details
• Website Details
• Windows Cluster Node Details
• CMDB Configuration Item Types Attributes Set
• Access Concentrator
• Access Control Device
• Access Point
• AIX Server
• Apache Tomcat Server
• Apache Web Server
• Appliance
• Application Server
• Application Service
• Application
• Audio Device
• Automation Relay Display
• AV Device
• Avaya Gateway
• AVC encoder
• AWS AMI
• AWS Auto Scaling Group
• AWS Database Cluster
• AWS DocumentDB
• AWS DynamoDB
• AWS EBS
• AWS EC2 Instance
• AWS ECR
• AWS Internet Gateway
• AWS Launch Template
• AWS Load Balancer
• AWS Nat Gateways
• AWS Neptune
• AWS Network ACLs
• AWS RDS
• AWS Route Table
• AWS S3
• AWS Security Group
• AWS Snapshot
• AWS Target Group
• AWS VPC
• AWS
• Azure App Service
• Azure Application Gateway
• Azure Network Security Group
• Azure Resource Group
• Azure SQL Managed Instance
• Azure SQL Server
• Azure Virtual Machine
• Azure Virtual Network
• Azure VMSS
• Azure
• Base
• Business Continuity Appliance
• Chassis Cluster
• Cisco Network Transport Receiver
• Cisco Satellite Receiver
• Cisco Systems Application Control Engine
• Cisco Systems Content Engine
• Cisco Systems Global Site Selector
• Cisco Systems Media Convergence Server
• Cisco Systems Mobility Services Engine
• Cisco Systems Network Analysis Module
• Cisco Systems UCS
• Cisco Systems Unified Sip Proxy
• Cisco Systems Wide Area Virtualization Engine
• Cisco Systems Wireless Mic
• Cisco Systems Wireless Services Module
• Cisco Telepresence
• Cisco UCS
• Citrix Netscaler
• Cloud Resource
• Communication Infra
• Component
• Compute
• Console Switch
• ContentEngine
• Cooling System
• Core Switch
• Database Server
• Database Systems
• Device
• DSL Modem
• Environment Control
• Environmental Climate Monitor
• Firewall
• Gateway
• Hard Disk
• HP-UX Server
• Hub
• IBM Tape Library
• IO Device Server
• IO Module
• IOT Sensor
• IP Camera
• IP Phone
• IP Speaker
• Linux Server
• Mac Host
• Management Controller
• Media Gateway
• Mobile Device
• Mobile Phone
• MSSQL Instance
• MySQL Instance
• NanoStation Terminal
• Netapp Cluster
• Netapp Clustered Filer
• Netapp Filer
• NetApp
• Network Appliance
• Network Convergence System
• Network Device
• Network Load Balancer
• Network Projector
• Network Receiver
• Network Server
• NTP Server
• Oracle Cluster
• Packet Broker
• Port Server
• Power Distribution Unit
• Print Server
• Printer
• Remote Access Controller
• RFID Reader
• Route Processor Module
• Router
• SAN Switch
• Serial Console Server
• Serial Server
• Server
• ShareLink File Server
• SmartUPS
• Software
• Standard ATS
• Standard UPS
• Subnet
• Switch Controller
• Switch
• TelePresence
• Temperature Sensor
• Terminal Server
• Unix Server
• Unknown Device
• UPS
• VLAN
• VMWare ESXi Host
• VMware VCenter Cluster
• VMWare VCenter Datacenter
• VMWare VCenter Folder
• VMWare VCenter VM Disk
• VMWare VCenter
• Voice Gateway
• Voice Interface Card
• Voice Server
• VoWiFi Handset
• WAN Accelerator
• WebFarm
• Windows Cluster Node
• Windows Cluster
• Windows Desktop
• Windows Host
• Windows Server
• Windows Update
• Wireless Bridge
• Wireless Controller
• CMDB Configuration Item Types
• Allocated From
• Allocated To
• App Owner
• Assigned To
• Assignee Of
• Attached To
• Attaches
• Backed Up By
• Belongs To
• Cluster Of
• Communicated With
• Communicates With
• Component Of
• Configured By
• Configured On
• Connected By
• Connected To
• Consumed By
• Contained By
• Contains
• Cools
• Created By
• Created Using
• Defines Resources For
• Depends On
• Deployed On
• Deploys
• DR Provided By
• Esxi virtualises host
• Exchanges Data With
• Feeds
• From Template
• Hosted On
• Hosts
• In Rack
• Installed On
• Instantiated By
• Instantiates
• Load Balancer For
• Load Balances
• Located At
• Located in Zone
• Located In
• Managed By
• Manages
• Members
• Owned By
• Owns
• Parent-Child CI Type
• Part Of
• Physically Connected To
• Powers
• Provided By
• Provides Storage For
• Provides
• Reads Data From
• Receives Data From
• Registered On
• Runs On
• Runs
• Secured By
• Secures
• Served By
• Serves
• Storage Provided By
• Tester
• Used By
• Uses
• Virtualized On
• Virtualizes
• Writes/Reads Data From
• CMDB Relationship Types
• Configuration Management Database GraphQL APIs
• Operation Types
• Configuration Management Database GraphQL V2 API (POST)
• Delete Configuration Item
• Delete Configuration Item Relationship
• Update Configuration Item
• Upsert Configuration Items
• Upsert Configuration Item Relationship
• Get Configuration Item
• Get Configuration Item Tags
• Get Configuration Item History
• Get Configuration Item Relationship
• Get Components for Configuration Item
• Get Operation Status
• Search Configuration Items
• Search Component Configuration Items
• Configuration Management Database GraphQL V1 API (POST)
• Authorization: User Sign-In
• Authorization: Integration User
• Operation Types
• Delete Configuration Item
• Delete Configuration Item Relationship
• Update Configuration Item
• Upsert Configuration Items
• Upsert Configuration Item Relationship
• Query Configuration Item
• Get Configuration Item Tags
• Get Configuration Item History
• Get Configuration Item Relationship
• Get Components for Configuration Item
• Get Status of Operation
• Search Configuration Items
• Search Components for Configuration Item
• Settings
• Agentforce IT Service Metadata API Types
• NtfcnDefinition
• ReleaseMgmtSettings
• ServiceItsmIntelligenceUddSettings
• ServiceMgmtKnwlgArtclConfig
• ItSvcAssetDcvr Namespace
• Agentforce IT Service Platform Event
• SvcMgmtProacAgntUpdtEvnt
• Agentforce IT Service Standard Objects
• Agentforce IT Service Fields on Standard Objects
• AssetActivity
• AssetActivityFieldChange
• AssetDepreciationLog
• AssetServiceRequest
• CertDisposalOrderLineItem
• CertificateOfDisposal
• CertificateOfDisposalHistory
• CertificateOfDisposalShare
• ChangeRequest
• ChangeRequestCnfgItem
• ChangeRequestConflict
• CnfgItemChangeEvent
• CnfgMgmtCredential
• CnfgMgmtDiscoveryAgent
• CnfgMgmtDiscoveryAgentDef
• CnfgMgmtDiscoveryApp
• CnfgMgmtDiscoveryProbe
• CnfgMgmtDiscoverySchd
• CnfgMgmtDiscoveryTarget
• CnfgMgmtDiscoveryTgtCrdl
• CnfgMgmtDiscoveryTgtParm
• ConfigurationItem
• DepreciationPlan
• DisposalOrder
• DisposalOrderHistory
• DisposalOrderLineItem
• DisposalOrderLineItemHistory
• DisposalOrderShare
• Incident
• IncidentConfigurationItem
• ObjectMilestonePauseTime
• Problem
• ProblemConfigurationItem
• Release
• ReleaseParticipant
• ReleaseRelatedRecord
• ServiceManagementPrivilege
• SrvcMgmntApprovalAssignment
• SrvcMgmntRecEvntAsgnt
• SrvcMgmntRuleAssignment
• Agentforce IT Service Tooling API Objects
• CnfgItemAttrDef
• CnfgItemAttrPcklstValDef
• CnfgItemAttrPicklistDef
• CnfgItemAttrSetAttr
• CnfgItemAttrSetDef
• CnfgItemTypeAttrRelDef
• CnfgItemTypeDef
• CnfgItemTypeIdentFieldMap
• CnfgItemTypeIdentRule
• CnfgItemTypeRelationDef
• CnfgMgmtCiSourceDef
• CnfgMgmtRelationTypeDef
• CnfgMgmtSvcMapLyot
• CnfgMgmtSvcMapLyotItmTyp
• CnfgMgmtSvcMapLyotRelTyp
• NtfcnChannelActionDef
• NtfcnChannelCont
• NtfcnChannelDef
• NtfcnChannelRec
• NtfcnCondition
• NtfcnCriteria
• NtfcnDefinition
• ServiceMgmtKnwlgArtclConfig
• ServiceOpPriorityConfig
• SrvcMgmntEmailRoutgAddr
• SrvcMgmtObjCollabAppCnfg
• StaticDynamicValMapping
• Salesforce Console Developer Guide Previous PDF Versions
• addToBrowserTitleQueue()
• blinkCustomConsoleComponentButtonText()
• isCustomConsoleComponentHidden()
• isCustomConsoleComponentPoppedOut()
• isCustomConsoleComponentWindowHidden()
• isInCustomConsoleComponent()
• Methods for Application-Level Custom Console Components
• onCustomConsoleComponentButtonClicked()
• removeFromBrowserTitleQueue()
• runSelectedMacro()
• scrollCustomConsoleComponentButtonText()
• selectMacro()
• setCustomConsoleComponentButtonIconUrl()
• setCustomConsoleComponentButtonStyle()
• setCustomConsoleComponentButtonText()
• setCustomConsoleComponentHeight()
• setCustomConsoleComponentPopoutable()
• setCustomConsoleComponentVisible()
• setCustomConsoleComponentWidth()
• setCustomConsoleComponentWindowVisible()
• setSidebarVisible()
• acceptChat()
• cancelFileTransferByAgent()
• chasitor.addCustomEventListener()
• chasitor.getCustomEvents()
• chasitor.sendCustomEvent()
• declineChat()
• endChat()
• getAgentInput()
• getAgentState()
• getChatLog()
• getChatRequests()
• getDetailsByChatKey()
• getDetailsByPrimaryTabId()
• getEngagedChats()
• getMaxCapacity()
• initFileTransfer()
• Methods for Chat Visitors
• Methods for Chat
• onAgentSend()
• onAgentStateChanged()
• onChatCanceled()
• onChatCriticalWaitState()
• onChatDeclined()
• onChatEnded()
• onChatRequested()
• onChatStarted()
• onChatTransferredOut()
• onCurrentCapacityChanged()
• onCustomEvent()
• onFileTransferCompleted()
• onNewMessage()
• onTypingUpdate()
• sendCustomEvent()
• sendMessage()
• setAgentInput()
• setAgentState()
• fireOnCallBegin()
• fireOnCallEnd()
• fireOnCallLogSaved()
• getCallAttachedData()
• getCallObjectIds()
• Methods for Computer-Telephony Integration (CTI)
• onCallBegin()
• onCallEnd()
• onCallLogSaved()
• onSendCTIMessage()
• sendCTIMessage()
• setCallAttachedData()
• setCallObjectIds()
• addEventListener()
• fireEvent()
• Methods for Console Events
• removeEventListener()
• focusNavigationTab()
• getNavigationTabs()
• getSelectedNavigationTab()
• Methods for Navigation Tabs
• refreshNavigationTab()
• setSelectedNavigationTab()
• acceptAgentWork
• closeAgentWork
• declineAgentWork
• getAgentWorkload
• getAgentWorks
• getServicePresenceStatusChannels
• getServicePresenceStatusId
• login
• logout
• Methods for Omni-Channel Console Events
• Methods for Omni-Channel
• setServicePresenceStatus
• addPushNotificationListener()
• Methods for Push Notifications
• removePushNotificationListener()
• Methods for Salesforce Classic
• closeTab()
• disableTabClose()
• focusPrimaryTabById()
• focusPrimaryTabByName()
• focusSidebarComponent()
• focusSubtabById()
• focusSubtabByNameAndPrimaryTabId()
• focusSubtabByNameAndPrimaryTabName()
• generateConsoleUrl()
• getEnclosingPrimaryTabId()
• getEnclosingPrimaryTabObjectId()
• getEnclosingTabId()
• getFocusedPrimaryTabId()
• getFocusedPrimaryTabObjectId()
• getFocusedSubtabId()
• getFocusedSubtabObjectId()
• getPageInfo()
• getPrimaryTabIds()
• getSubtabIds()
• getTabLink()
• isInConsole()
• Methods for Primary Tabs and Subtabs
• onEnclosingTabRefresh()
• onFocusedPrimaryTab()
• onFocusedSubtab()
• onTabSave()
• openConsoleUrl()
• openPrimaryTab()
• openSubtab()
• openSubtabByPrimaryTabName()
• refreshPrimaryTabById()
• refreshPrimaryTabByName()
• refreshSubtabById()
• refreshSubtabByNameAndPrimaryTabId()
• refreshSubtabByNameAndPrimaryTabName()
• reopenLastClosedTab()
• resetSessionTimeOut()
• setTabUnsavedChanges()
• setTabIcon()
• setTabLink()
• setTabStyle()
• setTabTextStyle()
• setTabTitle()
• Asynchronous Calls with the Salesforce Console Integration Toolkit
• Backward Compatibility
• Salesforce Console Integration Toolkit Best Practices
• Working with Lightning Platform Canvas
• Connect to the Toolkit
• End-of-Life
• Salesforce Console Integration Toolkit for Salesforce Classic
• Change a Visualforce Page by Using the Salesforce Console Integration Toolkit
• Salesforce Console Integration Toolkit Support Policy
• When to Use the Salesforce Console Integration Toolkit
• Working with the Salesforce Console Integration Toolkit
• endChat() for Lightning Experience
• endConversation() for LWC for Lightning Experience
• getChatLog() for Lightning Experience
• getConversationLog() for LWC for Lightning Experience
• getEnhancedConversationLog() for LWC for Lightning Experience
• inactivateConversation() for LWC for Lightning Experience
• getChatLog() for Lightning Experience
• sendCustomEvent() for Lightning Experience
• sendMessage() for Lightning Experience
• sendMessagingComponent() for LWC for Lightning Experience
• sendTextMessage() for LWC for Lightning Experience
• setAgentInput() for LWC for Lightning Experience
• setAgentInput() for Lightning Experience
• setMessagingComponent() for LWC for Lightning Experience
• LWC Methods for Enhanced Messaging in Lightning Experience
• Aura Methods for Enhanced Messaging in Lightning Experience
• Methods for Chat in Lightning Experience
• lightning:getEnclosingTabId
• lightning:getEnclosingUtilityId
• Events for
• lightning:conversationAgentSend
• lightning:conversationChatEnded
• lightning:conversationCustomEvent
• lightning:conversationNewMessage
• lightning:conversationAgentSend
• lightning:conversationChatEnded
• lightning:conversationNewMessage
• lightning__conversationAgentSend
• lightning__conversationEnded
• lightning__conversationEndUserMessage
• lightning:omniChannelConnectionError
• lightning:omniChannelLoginSuccess
• lightning:omniChannelLogout
• lightning:omniChannelStatusChanged
• lightning:omniChannelWorkAccepted
• lightning:omniChannelWorkAssigned
• lightning:omniChannelWorkClosed
• lightning:omniChannelWorkDeclined
• lightning:omniChannelWorkFlagUpdated
• lightning:omniChannelWorkloadChanged
• lightning:tabClosed
• lightning:tabCreated
• lightning:tabFocused
• lightning:tabRefreshed
• lightning:tabReplaced
• lightning:tabUpdated
• Lightning Web Component Events for Enhanced Messaging
• Events for Chat
• Aura Events for Enhanced Messaging
• Events for Omni-Channel
• Subscribe to Aura Application Events in LWC
• lightning__tabClosed
• lightning__tabCreated
• lightning__tabFocused
• lightning__tabRefreshed
• lightning__tabReplaced
• lightning__tabUpdated
• focusNavigationItem() for Lightning Experience
• getNavigationItems() for Lightning Experience
• getSelectedNavigationItem() for Lightning Experience
• refreshNavigationItem() for Lightning Experience
• setSelectedNavigationItem() for Lightning Experience
• Methods for Navigation Items in Lightning Experience
• acceptAgentWork for Lightning Experience
• closeAgentWork for Lightning Experience
• declineAgentWork for Lightning Experience
• getAgentWorkload for Lightning Experience
• getAgentWorks for Lightning Experience
• getServicePresenceStatusChannels for Lightning Experience
• getServicePresenceStatusId for Lightning Experience
• login for Lightning Experience
• logout for Lightning Experience
• lowerAgentWorkFlag for Lightning Experience
• raiseAgentWorkFlag for Lightning Experience
• setServicePresenceStatus for Lightning Experience
• Methods for Omni-Channel in Lightning Experience
• Lightning Console JavaScript API
• Get to Know Lightning Console
• Using Background Utility Items
• JavaScript Promises
• Lightning Console JavaScript API Syntax
• Use Page Context in the Utility Bar API
• Get to Know the Utility Bar
• Lightning Console API
• Error Handling with Promises
• Using Page References to Open Console Workspace Tabs and Subtabs
• Supported APIs
• Using Pop-Out Utilities
• Methods for Lightning Console JavaScript API
• disableUtilityPopOut() for Lightning Experience
• getAllUtilityInfo() for Lightning Experience
• getEnclosingUtilityId() for Lightning Experience
• getUtilityInfo() for Lightning Experience
• isUtilityPoppedOut() for Lightning Experience
• minimizeUtility() for Lightning Experience
• onUtilityClick() for Lightning Experience
• openUtility() for Lightning Experience
• setPanelHeaderIcon() for Lightning Experience
• setPanelHeight() for Lightning Experience
• setPanelHeaderLabel() for Lightning Experience
• setPanelWidth() for Lightning Experience
• setUtilityHighlighted() for Lightning Experience
• setUtilityIcon() for Lightning Experience
• setUtilityLabel() for Lightning Experience
• toggleModalMode() for Lightning Experience
• enableModal() for Lightning Experience
• enablePopout() for Lightning Experience
• EnclosingUtilityId Context Wire Adapter for Lightning Experience
• getInfo() for Lightning Experience
• minimize() for Lightning Experience
• open() for Lightning Experience
• updatePanel() for Lightning Experience
• updateUtility() for Lightning Experience
• Methods for the Utility Bar in Lightning Experience
• addToBrowserTitleQueue() for Lightning Experience
• closeTab() for Lightning Experience
• disableTabClose() for Lightning Experience
• focusTab() for Lightning Experience
• generateConsoleUrl() for Lightning Experience
• getAllTabInfo() for Lightning Experience
• getEnclosingTabId() for Lightning Experience
• getFocusedTabInfo() for Lightning Experience
• getTabInfo() for Lightning Experience
• getTabURL() for Lightning Experience
• isConsoleNavigation() for Lightning Experience
• isSubtab() for Lightning Experience
• openConsoleUrl() for Lightning Experience
• openSubtab() for Lightning Experience
• openTab() for Lightning Experience
• refreshTab() for Lightning Experience
• removeFromBrowserTitleQueue() for Lightning Experience
• setTabHighlighted() for Lightning Experience
• setTabIcon() for Lightning Experience
• setTabLabel() for Lightning Experience
• EnclosingTabId Context Wire Adapter for Lightning Experience
• IsConsoleNavigation Context Wire Adapter for Lightning Experience
• Methods for Workspace Tabs and Subtabs in Lightning Experience
• Debugging
• Using Events with the Lightning Console JavaScript API
• Console API Method Parity—What’s Different Between Lightning Experience and Salesforce Classic?
• How are the Classic and Lightning Console APIs Different?
• Utility Bar API Method Parity
• Classic Console API Methods Supported in the Lightning Console API
• Other Resources
• Console API Typographical Conventions
• Salesforce Console Developer Guide
• Build Your Connector
• Clone Before You Build
• Compare the Conceptual Models of Open CTI and Salesforce Voice with Partner Telephony
• Migrate Custom UI Integration: Voice Extensions, Voice Toolkit, LMS Bridge
• Migrate Your Open CTI Integration to Salesforce Voice with Partner Telephony
• Migrate Multiparty and Transfer Calls
• Migrate Rep Presence Status
• Migrate Reporting
• Migrate Screen Pop
• Migrate the Single Call Flow
• Migrate Supervisor Features
• Plan Your Migration
• Asynchronous Calls with Open CTI
• Backward Compatibility
• Best Practices
• Specify Values for <item> Elements
• Optional Call Center Elements and Attributes
• Required Call Center Elements and Attributes
• Sample Call Center Definition File
• Call Center Definition File Format
• Call Center Definition Files
• Work with Canvas
• Connect to Open CTI
• Work with the Console APIs for Open CTI
• Open CTI Demo Adapter
• disableClickToDial() for Lightning Experience
• disableClickToDial() for Salesforce Classic
• enableClickToDial() for Lightning Experience
• enableClickToDial() for Salesforce Classic
• API Support
• Common Error Messages for Lightning Experience Methods
• getAppViewInfo() for Lightning Experience
• getCallCenterSettings() for Lightning Experience
• getCallCenterSettings() for Salesforce Classic
• getDirectoryNumbers() for Salesforce Classic
• getPageInfo() for Salesforce Classic
• getSoftphoneLayout() for Lightning Experience
• getSoftphoneLayout() for Salesforce Classic
• Sales Engagement Methods for Lightning Experience
• Customize Open CTI Functionality
• Method Parity Between Open CTI for Salesforce Classic and Lightning Experience
• Why Your UI Matters—Open CTI for Salesforce Classic vs. Lightning Experience
• Get Started with Open CTI
• isInConsole() for Salesforce Classic
• isSoftphonePanelVisible() for Lightning Experience
• isVisible() for Salesforce Classic
• Methods for Salesforce Application Interaction
• Methods for Computer-Telephony Integration (CTI)
• Methods for Salesforce Classic
• Methods for Lightning Experience
• Lightning Message Service Methods for Lightning Experience
• notifyInitializationComplete() for Lightning Experience
• notifyInitializationComplete() for Salesforce Classic
• onClickToDial() for Lightning Experience
• onClickToDial() for Salesforce Classic
• onFocus() for Salesforce Classic
• onNavigationChange() for Lightning Experience
• onObjectUpdate() for Salesforce Classic
• Open CTI Developer Guide Previous PDF Versions
• refreshObject() for Salesforce Classic
• refreshPage() for Salesforce Classic
• refreshRelatedList() for Salesforce Classic
• refreshView() for Lightning Experience
• Open CTI Release Notes
• reloadFrame() for Salesforce Classic
• Other Resources
• runApex() for Lightning Experience
• runApex() for Salesforce Classic
• Sample HTML Page Using Open CTI
• Sample Code for Using Lightning Message Service with Open CTI
• saveLog() for Lightning Experience
• saveLog() for Salesforce Classic
• screenPop() for Lightning Experience
• screenPop() for Salesforce Classic
• searchAndGetScreenPopUrl() for Salesforce Classic
• searchAndScreenPop() for Lightning Experience
• searchAndScreenPop() for Salesforce Classic
• Open CTI and Security
• setSoftphoneHeight() for Salesforce Classic
• setSoftphoneItemIcon() for Lightning Experience
• setSoftphoneItemLabel() for Lightning Experience
• setSoftphonePanelHeight() for Lightning Experience
• setSoftphonePanelIcon() for Lightning Experience
• setSoftphonePanelLabel() for Lightning Experience
• setSoftphonePanelVisibility() for Lightning Experience
• setSoftphonePanelWidth() for Lightning Experience
• setSoftphoneWidth() for Salesforce Classic
• setVisible() for Salesforce Classic
• Open CTI Support Policy
• Typographical Conventions
• Open CTI and Other Voice Solutions
• Working with Open CTI
• Address Migration Roadblocks
• Delete a Conversation Participant
• Get Started with Conversation Data API
• Query Conversation Data API Logs
• Conversation Data API Rate Limits
• Troubleshoot Errors
• Conversation Data API Endpoints
• ProductAttributeDefinition
• AssetAccountParticipant
• AssetContactParticipant
• Field Service Developer Guide Previous PDF Versions
• Convert Time Zone
• Create Engagement Topic
• Get Agent Context
• Get Service Appointment Time Slots
• Get Current Time
• Get Engagement Topics
• Get Field Service Object Field
• Schedule Service Appointment
• Field Service Invocable Actions
• API End-of-Life Policy
• Code Examples: Dispatcher Console Custom Actions
• Create Service Appointment Lists in the Dispatcher Console
• Create a Service Report with Apex
• Generate Work Orders on Maintenance Plans with Apex
• Field Service Code Examples
• Field Service Custom Triggers
• Field Service Flow
• Field Service Mobile Settings
• Field Service Developer Guide
• Field Service Metadata API
• Field Service Mobile App
• Field Service Apex Reference
• Field Service Object References
• Field Service API
• Service Report Template
• Get Ready to Develop with Field Service
• Field Service Core Data Model
• Field Service Inventory Management Data Model
• Field Service Preventive Maintenance Data Model
• Field Service Standard and Custom Objects
• Field Service Pricing Data Model
• Field Service Product Service Campaign Data Model
• Field Service Warranty Management Data Model
• Field Service Data Objects
• Field Service Custom Fields on Standard Objects
• Field Service Tooling API
• Flow for Field Service
• Create Bundle
• Remove Bundle Members
• Appointment Bundling REST APIs
• Start Batch
• Unbundle
• Unbundle Multiple
• Update Bundle
• Supplementary Field Service Objects
• AssignedResource Custom Fields
• ResourceAbsence Custom Fields
• ServiceAppointment Custom Fields
• ServiceResource Custom Fields
• ServiceResourceCapacity Custom Fields
• ServiceTerritory Custom Fields
• TimeSlot Custom Fields
• WorkOrder Custom Fields
• WorkOrderLineItem Custom Fields
• Rebook And Notify Input
• Rebook and Notify Customer
• Rebook And Notify
• Rebook and Notify Resources
• Fetch Files Input
• Fetch Optimization Files
• Created File
• Fetch Files
• REST Reference
• Scheduling Operations Resources
• Request Bodies
• Response Bodies
• Resources
• SerializedProduct
• Generate an Access Token
• Get Started
• Rate Limits for Interaction Service API
• Interaction Service API Release Notes
• Abstract Message
• Send Delivery Acknowledgments or Read Receipts
• Update an AgentWork Record
• Create an AgentWork Record
• Register Capabilities
• Update the Consent Status
• Establish a Conversation
• Retrieve Conversation Entries
• Send a Message Through a Chatbot
• Send Historical Conversation Entries
• Send Inbound Message Interactions
• End or Inactivate a Messaging Session
• Remove a Participant
• Clear Routing
• Route a Conversation
• Track the Routing Status of a Conversation
• Bring Your Own Bot Setup Entities
• File Attachment Interaction
• Message Delivery Failed Interaction
• Typing Started Indicator Interaction
• Typing Stopped Indicator Interaction
• Message Interaction
• Message Types and Message Format Types
• PublishingService Class
• PublishingService Methods
• API End-of-Life Policy
• Salesforce Knowledge, Apex, and Visualforce
• Developing with Salesforce Knowledge
• Salesforce Knowledge Metadata API
• Knowledge Articles and Data Categories in the API
• Knowledge Object Model
• Invocable Actions for Lightning Knowledge
• Salesforce Knowledge REST APIs
• Manage Knowledge with REST APIs
• Salesforce Knowledge SOAP API
• Salesforce Knowledge with SOQL and SOSL
• Salesforce Knowledge UI API
• UI API Limitations
• Salesforce Knowledge Developer Guide Previous PDF Versions
• Archive the Primary Version of an Article
• Assign a Task Related to a Primary Article
• Assign a Task Related to a Translation
• Delete a Primary Version of an Article
• Delete a Translated Version of an Article
• Edit an Online Version of a Primary Article
• Unpublish the Online Version of a Translated Article
• Publish the Primary Version of an Article
• Restore an Archived Version of an Article
• Retrieve Article Metadata
• Retrieve a Version of an Article
• Search for Metadata Elements of a Primary Version
• Search for Metadata Elements of a Translated Version
• Set a Translated Article Version to Complete
• Set a Translated Article Version to Incomplete
• Get a List of Salesforce Site and Experience Cloud Site URLs for an Online Article
• Submit an Article for Translation
• Unpublish the Primary Version of an Article
• Get Knowledge Language Settings
• Articles Details
• Articles List
• Data Category Detail
• Data Category Groups
• Support Knowledge with REST API
• Search Suggested Queries
• Search Suggested Article Title Matches
• Using Relationship Queries with Data Category Selection Objects
• UPDATE
• dataCategorySelection
• WITH DATA CATEGORY
• WITH
• About SOSL
• WITH DATA CATEGORY DataCategorySpec
• WITH SNIPPET
• Authorization
• Create the OAuth App
• Get Started
• Configure Your Deployment to Ingest Third-Party Bot Conversation History
• Invoke the Conversation History API
• Sample Web App for Enhanced Chat API
• Sample Configuration File
• Enhanced Chat API Release Notes
• Set Up reCAPTCHA for Your Messaging Deployments
• Enhanced Chat Configuration API Endpoints
• Enhanced Chat API Endpoints
• Message Types and Message Format Types
• ChoicesMessage
• ChoicesResponseMessage
• FormMessage
• FormResponseMessage
• StaticContentMessage
• Sample Payloads for Message Types
• Send Message Use Cases
• Progress Indicators
• Token Streaming
• Sample Payloads for Server Sent Events
• Server-Sent Events Structure
• Server-Sent Events
• Step 5: Configure Omni-Channel Flow with RouteWork Action
• Step 6: Configure Messaging Channel
• Step 4: Create the External Bot Definition and Vendor Integration Records
• Step 1: Create an External Client App and Configure Policies
• Step 3: Create a Platform Event and Assign Permissions
• Step 2: Generate an Access Token
• Get Started
• Integrate Your Bot with Service Cloud
• Bring Your Own Bot for Messaging Release Notes
• Set Up the Bring Your Own Bot Demo Connector
• Test the Interaction Service APIs
• Add a Custom Icon
• Add Support for Custom Parameters
• Add Messaging to a Salesforce Voice with Partner Telephony Managed Package
• Add Support for After Conversation Work
• Show Rep Availability for Transfer and Conference
• Associate Partner Contact Center Users with Queues
• Add Citations in Agent Responses
• Add Multiple Participants to a Messaging Conference
• Configure Rep Status Syncing for Messaging
• Configure the AgentWork Connector API
• Configure Consent Levels to Customize the Messaging Opt-In and Opt-Out Experience
• Configure Partner-Owned Routing and Consent
• Dynamically Control Messaging Actions
• Support Agentforce Service Agents
• Create the Interaction Service OAuth App
• Create the Conversation Channel Definition Record
• Create the Conversation Vendor Information Record
• Create a Sample Einstein Bot
• Create the Managed Package
• Create and Configure the Custom Platform Event
• Customize the Destination List for Messaging Session Transfers
• Enable Bring Your Own Channel for CCaaS
• Configure Estimated Wait Times for Queues
• Transfer Messaging Sessions with Omni-Channel Flows
• Generate the Access Token
• Configure Inbound Acknowledgements and Outbound Typing Indicators
• Support Interactive Messaging
• Get Started with Bring Your Own Channel for CCaaS
• Send URLs with Link Previews
• Send and Receive Richly Formatted Messages with Markdown
• Create Developer Hub and Namespace Orgs
• Pause Messaging Sessions
• Configure Agentforce Service Agent Progress Indicators
• Transfer Messaging Sessions to Omni-Channel Queues
• Bring Your Own Channel for CCaaS Release Notes
• Search the Transfer and Conference Destination List
• Set Up the Demo Connector
• Test the APIs
• Enable Third-Party Bots for a Partner Contact Center
• Transfer Messages and Conference
• Transfer Messaging Sessions to External Contacts
• Transfer Messaging Sessions to Reps
• Bring Your Own Channel for CCaaS Outbound Event Reference
• Auto-Response Component for Android
• Business Hours for Android
• Clear Local Storage
• Detailed Branding Tokens
• Generic Branding Tokens
• Customize Colors for Android
• Conversation Lists for Android
• Manage Conversations
• Build a Core SDK App for Android
• Create an Interface Object
• Customize the Default UI for Android
• Define Your UI For Each Entry Type
• Enhance the Experience for Android
• Android Sample Apps for Enhanced In-App Chat
• Android Guidelines
• Hide Attachments
• Hide End Chat
• Hide or Replace Messages in a Chat Feed
• Hide Transcripts
• Customize Icons for Android
• Install the Android SDK
• Set Up Messaging Push Notifications for Android
• Populate Pre-Chat Form Fields for Android
• Hidden Pre-Chat for Android
• Preferred Language of Messaging Users
• Progress Indicators
• Requirements for the Android SDK
• Customize Strings for Android
• Transcripts for Android
• Bring Your Own UI
• Build a UI SDK App for Android
• URL Display Mode for Android
• User Verification for Android
• Before You Begin
• Get Started with Enhanced In-App Chat
• Auto-Response Component for iOS
• Business Hours for iOS
• Clear Local Storage
• Detailed Branding Tokens
• Generic Branding Tokens
• Customize Colors for iOS
• Conversation Lists for iOS
• Manage Conversations
• Build a Core SDK App for iOS
• Customize the Default UI for iOS
• Define How To Render Each Element
• Degraded Experience in Older iOS Versions
• Enhance the Experience for iOS
• iOS Sample Apps for Enhanced In-App Chat
• iOS Guidelines
• Hide Attachments
• Hide End Chat
• Hide Transcripts
• Customize Icons for iOS
• Install the iOS SDK
• Set Up Messaging Push Notifications for iOS
• Pass Your View Builder to the UI Interface
• Populate Pre-Chat Form Fields for iOS
• Hidden Pre-Chat for iOS
• Preferred Language of Messaging Users
• Progress Indicators
• Requirements for the iOS SDK
• Customize Strings for iOS
• Transcripts for iOS
• Bring Your Own UI
• Build a UI SDK App for iOS
• URL Display Mode for iOS
• User Verification for iOS
• Set Up Your Salesforce Org
• Enhanced In-App Chat Android Reference
• Enhanced In-App Chat iOS Reference
• Enhanced In-App Chat Reference Documentation
• Access Conversation Data
• On-Platform vs. Off-Platform Messaging Objects
• Messaging Object Model
• Overview
• Messaging Object Model and Data Access Release Notes
• ConversationEntry
• Off-Platform Messaging Objects
• RelatedRecord
• Add a Custom Icon
• Add Support for Custom Parameters
• Add Multiple Participants to a Messaging Conference
• Configure Consent Levels to Customize the Messaging Opt-In and Opt-Out Experience
• Support Agentforce Service Agents
• Create the Interaction Service OAuth App
• Create the Conversation Channel Definition Record
• Create the Conversation Vendor Information Record
• Create a Sample Einstein Bot
• Create the Managed Package
• Create and Configure the Custom Platform Event
• Create Your Own Messaging Provider Integration for Bring Your Own Channel for Messaging
• Generate the Access Token
• Configure Inbound Acknowledgements and Outbound Typing Indicators
• Support Interactive Messaging
• Get Started with Bring Your Own Channel for Messaging
• Send URLs with Link Previews
• Send and Receive Richly Formatted Messages with Markdown
• Enable Bring Your Own Channel for Messaging
• Configure Agentforce Service Agent Progress Indicators
• Bring Your Own Channel for Messaging Release Notes
• Set Up the Demo Connector
• Test the Interaction Service APIs
• Bring Your Own Channel For Messaging Outbound Event Reference
• Get started With APIs for Enhanced Web Chat
• Auto-Responses in Enhanced Web Chat
• Context Events in Enhanced Web Chat v2
• Create a Custom Pre-Chat Form Using LWC
• Create an Object That Contains Label Translations JSON File for a Static Resource
• Use an Event Handler to Reference Enhanced Web Chat Custom Labels
• Custom Lightning Type APIs for Enhanced Chat v2
• Display Custom LWC Components for Enhanced Web Chat in Your Translated Languages
• Get Started With Lightning Web Components for Enhanced Web Chat
• Messaging Conversation Window Header Events
• Customize the Messaging Conversation Window Header Using LWC
• Customize Text Message Bubbles
• Event Listeners
• Get Started with Enhanced Web Chat
• Invite Users to Chat in Enhanced Web Chat
• Launch Chat in Enhanced Web Chat
• Populate Pre-Chat Form Fields in Enhanced Web Chat
• Hidden Pre-Chat in Enhanced Web Chat
• Send a Message as the End User
• Send Message as the End User in Enhanced Web Chat
• Settings for Enhanced Web Chat v2
• Show and Hide the Chat Button in Enhanced Web Chat
• Use the Host Site Language in ECv2
• User Verification in Enhanced Web Chat
• autoResponseAPI
• Get Deployment Configuration Details in Custom Lightning Web Components
• Enhanced Web Chat Reference
• prechatAPI
• settings
• userVerificationAPI
• utilAPI
• NlpResponse Class
• errors
• NlpResponse Properties
• summarizationResult
• NlpSummarizationResult Properties
• summary
• NlpSummarizationResult Class
• industriesNlpSvc
• sfdc_surveys Namespace
• Dynamic Send Survey Invitation Actions
• Process Data Using Generative AI Action
• Send Survey Invitation Actions
• Perform Survey Sentiment Analysis
• Transform NLP Action Results Action
• Add or Update the Translated Value of Multiple Survey Fields in One or More Languages
• Add or Change the Translation of a Survey Field
• Delete the Translated Value of Multiple Survey Fields in One or More Languages
• Delete the Translated Value of a Survey Field
• Get the Translated Values of Multiple Survey Fields in One or More Languages
• Get Translated Value of a Survey Field
• Salesforce Surveys Translation Resources
• Salesforce Surveys Object Model
• accessToken
• Error Code Details
• survey-response (PATCH)
• survey-response (POST)
• Survey Description Input
• Survey Email Input
• Survey Integer Question Response Input
• Survey Invitation Settings Input
• Survey Page Response Input
• Survey Question Response Input
• Survey Recipient Engagement Context Input
• Survey Recipient Survey Subjects Input
• Survey Response Input
• Survey Selection Question Choice Input
• Survey Selection Question Response Input
• Survey Text Question Response Input
• Connect REST API Request Bodies
• Survey Description Input
• Survey Integer Question Response Input
• Survey Invitation Settings Input
• Survey Page Response Input
• Survey Question Response Input
• Survey Response Input
• Survey Selection Question Choice Input
• Survey Selection Question Response Input
• Survey Text Question Response Input
• Request Bodies
• Surveys Responses Using Invitation ID (POST, PATCH)
• Survey Responses Using Invitation Configurations (POST, PATCH)
• Salesforce Surveys Invitation Emails Resource
• Surveys Resources
• Survey Responses Using Invitation Configurations (POST, PATCH)
• Resources
• Survey Description Output
• Survey Detail Output
• Survey Email
• Survey NPS Question Output
• Survey Question Output
• Survey Question Page Output
• Survey Response Output
• Survey Selection Question Choice Output
• Survey Selection Question Output
• Survey Short-Text Question Output
• Survey Text Question Output
• Survey Thank You Page Output
• Survey URL Buttons Output
• Connect REST API Response Bodies
• Survey Description Output
• Survey Detail Output
• Survey NPS Question Output
• Survey Question Output
• Survey Question Page Output
• Survey Response Output
• Survey Selection Question Choice Output
• Survey Selection Question Output
• Survey Short-Text Question Output
• Survey Text Question Output
• Survey Thank You Page Output
• Survey URL Buttons Output
• Response Bodies
• Creation of Surveys by Using Salesforce Feedback Management Response APIs
• Introduction to Salesforce Feedback Management
• In-App Survey Overview
• Salesforce Surveys Business APIs
• ConnectApi Namespace
• Surveys for Authenticated Participants
• Surveys for Unauthenticated Participants
• Access Token
• Survey Invitations
• Lightning Web Components for Surveys
• Salesforce Surveys Standard Objects
• Survey Questionnaire
• Survey Responses
• Salesforce Surveys Use Cases
• Salesforce Surveys Apex Classes
• Salesforce Surveys Standard Invocable Actions
• Set Up Your Environment
• Set Up Your Environment
• Salesforce Feedback Management Developer Guide Previous PDF Versions
• Salesforce Scheduler Developer Guide Previous PDF Versions
• Assign Concurrent Operating Hours to the Dummy Resource
• Configure Scheduling Policy to Enforce Shifts
• Configure Scheduling Policy to Enforce Operating Hours
• Assign Regular Shifts to Actual Resources
• Book Concurrent Appointments with Dummy Resource
• Create Service Appointments
• Create Service Resources
• Create Service Territories
• Enable Concurrent Scheduling
• Get Actual Service Resources
• Get Dummy Service Resource
• Get Service Appointments Assigned to the Dummy Resource
• Get Service Territories
• Get Work Type Groups
• Update Service Appointments
• Modify Appointments to Reassign to Actual Resources
• Schedule Appointments with a Dummy Resource and Reassign to Actual Resources
• Set Up Salesforce Scheduler
• Get Engagement Channels
• Change Engagement Channel Type
• Salesforce Scheduler Custom Objects
• IndustriesSettings
• Salesforce Scheduler Metadata API Types
• ActionableListMbrInvitation
• AppointmentCategory
• AppointmentInvitation
• AppointmentInvitee
• AssignedResource
• EngagementChannelType
• EngagementChannelWorkType
• Holiday
• OperatingHours
• ResourceAbsence
• ResourcePreference
• ServiceAppointment
• ServiceAppointmentAttendee
• ServiceResource
• ServiceResourceSkill
• ServiceTerritory
• ServiceTerritoryMember
• Shift
• ShiftEngagementChannel
• ShiftWorkTopic
• Skill
• SkillRequirement
• TimeSlot
• Waitlist
• WaitlistParticipant
• WaitlistServiceResource
• WaitlistWorkType
• WorkType
• WorkTypeGroup
• WorkTypeGroupDataTranslation
• WorkTypeGroupMember
• Apex Classes for External Calendars
• Salesforce Scheduler Apex Classes
• Authenticate Salesforce Scheduler APIs
• Salesforce Scheduler Business APIs
• Build Custom Appointment Booking Experiences Using Salesforce Scheduler APIs
• ConnectApi Namespace
• Connect APIs
• Salesforce Scheduler Data Model Overview
• Integrate Salesforce Scheduler with External Calendars
• Introduction to Salesforce Scheduler
• LxScheduler Namespace
• Additional Salesforce Scheduler Objects
• Salesforce Scheduler Standard Objects
• Salesforce Scheduler Platform Events
• Platform Events for External Calendars
• REST APIs
• Set Up Salesforce Scheduler
• Translate SOQL Query Results
• Appointment Candidates (GET)
• Appointment Slots (GET)
• Available Territory Slots (POST)
• Estimated Wait Time (POST)
• Error Codes and Responses
• Service Appointments (PATCH)
• Service Appointments (POST)
• Service Territories (GET)
• Waitlist Participants (PATCH)
• Create Service Appointments
• Get Service Resources
• Get Service Territories
• Get Work Type Groups
• Authenticate with a Connected App
• Configure Invitation URLs to Open on External Websites
• Generate an Appointment Invitation URL
• Get the Appointment Invitation Details
• Get the Appointment Invitee Details
• Retrieve the Invitation Key
• Book Service Appointments
• Show Calendar Availability
• Create Service Appointments
• Get Available Territory Slots
• Get Engagement Channels
• Get Service Territories
• Get Work Type Groups
• Authenticate with a Connected App
• Considerations for Multi-Resource Scheduling
• Create Service Appointments
• Enable Multi-Resource Scheduling
• Get Appointment Candidates
• Get Appointment Time Slots
• Get Engagement Channels
• Get Service Territories
• Get Work Type Groups
• Authenticate with a Connected App
• Update Field Level Security for Multi-Resource Scheduling
• Change Appointment Details
• Change Service Resource
• Change Appointment Time
• Get Service Appointment Details
• Get Service Appointments
• Authenticate with a Connected App
• Update Service Appointments
• Get Available Resources
• Get Service Appointment Details
• Get Service Appointments
• Authenticate with a Connected App
• Update Service Appointments
• Assign Concurrent Operating Hours to Service Territory Members
• Enable and Configure Concurrent Scheduling
• Create Service Appointments
• Get Appointment Candidates
• Get Service Territories
• Get Work Type Groups
• Get Work Types
• Authenticate with a Connected App
• Change Appointment Candidates
• Change Appointment Details
• Change Appointment Time Slots
• Get Service Appointment Details
• Get Service Appointments
• Authenticate with Salesforce Scheduler APIs
• Update Service Appointments
• Assign Service Resources
• Assign Service Territory to Work Types
• Create Service Appointments
• Create a Service Territory
• Enable Appointment Distribution
• Get Appointment Time Slots
• Authenticate API Calls with Salesforce Scheduler APIs
• Create Service Appointments
• Get Work Type
• Enable Maps and Location Services
• Get Service Resources
• Get Service Territories
• Get Work Type Groups
• Create a Single-Resource Appointment
• Schedule Appointments by Using Sharing Availability
• Schedule an Anonymous Appointment
• Create a Multi-Resource Appointment
• Modify a Service Appointment
• Modify an Anonymous Appointment
• Create a Concurrent Appointment
• Modify a Multi-Resource Service Appointment
• Schedule Anonymous Appointments with Appointment Distribution
• Schedule Appointments by Selecting Location First
• View the Action History
• Lightning Flow for Service Considerations
• Lightning Flow for Service Implementation Checklist
• Integrate Open CTI with Lightning Flow for Service
• Integrate Chat with Lightning Flow for Service
• Other Resources for Lightning Flow for Service
• Implementing the Example Use Case
• Lightning Flow for Service Example Use Case
• Find Another Action
• Enhance the User Experience
• Remind Users to Complete Mandatory Steps
• Show Users the Top Recommendations
• Let Users Resume Paused Flows from the Actions & Recommendations Component
• Show Users Which Steps to Complete First or Last
• Keep Steps Visible on Your List
• Associate Actions to Records with a Deployment
• Associate Actions with Records
• Customize Your Lightning Pages with the Actions & Recommendations Component
• Create Actions to Show
• Associate Actions to Records with Apex
• Associate Actions to Records with Process Builder
• Associate Actions to Records with SOAP
• Supported Apps, Channels, Actions, and Objects in Lightning Flow for Service
• Lightning Flow for Service Developer Guide Previous PDF Versions
• Salesforce Flow for Service
• Get Started with the Service Connector API
• Service Connector API Release Notes
• Analytics with the Service Chat SDK for Android
• Decrease the Size of Your App
• Authenticating Using the Salesforce Mobile SDK
• Authentication with the Service Chat SDK for Android
• Check Agent Availability
• Quick Setup: Chat in the Service Chat SDK
• Build Your Own UI with the Chat Core API
• Use Einstein Bots with Chat
• Transfer File to Agent
• Chat in the Service Chat SDK for Android
• Show Pre-Chat Fields to User
• Create or Update Salesforce Records from a Chat Session
• Listen for State Changes and Events
• Handle Custom URLs in Chat
• SDK Customizations with the Service Chat SDK for Android
• Customize Colors with the Service Chat SDK
• Customize Chat Images with the Service Chat SDK
• Data Protection and Security in the Service Chat SDK for Android
• Error Using the Salesforce Mobile SDK with the Service Chat SDK
• Install the Service SDK for Android
• Enable Debug Logging for the Android SDK
• Push Notifications with the Service Chat SDK for Android
• Release Notes
• Accessibility with the Service Chat SDK for Android
• Requirements for the Service Chat SDK for Android
• Customize and Localize Strings with the Service Chat SDK
• Embedded Service Chat SDK for Android Developer Guide
• Reference Documentation
• Reference Index
• Android Examples
• Agent Availability Check Always Fails
• My App Crashes
• My App Was Rejected
• Handle Custom URLs in Chat
• Configure a Chat Session
• Customize Colors with the Service Chat SDK
• Customize Fonts with the Service Chat SDK
• Customize Images with the Service Chat SDK
• Authentication with the Service Chat SDK for iOS
• Data Protection and Security in the Service Chat SDK for iOS
• Add the Service SDK Frameworks with CocoaPods
• Add the Service SDK Frameworks Manually
• Get Started with Chat
• Prepare Your App for Submission
• Notifications with the Service Chat SDK for iOS
• Release Notes
• Accessibility with the Service Chat SDK for iOS
• Install the Service Chat SDK for iOS
• Requirements for the Service Chat SDK for iOS
• Quick Setup: Chat in the Service Chat SDK
• Build Your Own UI with the Chat Core API
• Check Agent Availability
• Use Einstein Bots with Chat
• Transfer File to Agent
• Listen for State Changes and Events
• Notifications for Chat Activity
• Chat in the Service Chat SDK for iOS
• Show Pre-Chat Fields to User
• Create or Update Salesforce Records from a Chat Session
• Customize and Localize Strings with the Service Chat SDK
• Enable Debug Logging for the iOS SDK
• Embedded Service Chat SDK for iOS Developer Guide
• Reference Documentation
• Reference Index
• iOS Tutorials & Examples
• SDK Customizations with the Service Chat SDK for iOS
• Automate How Agents Accept and Decline Shift Assignments
• Workforce Engagement Developer Guide Previous PDF Versions
• Workforce Engagement Developer Guide
• Shifty the Bot - Manage Your Workforce Through SMS Bot Interactions
• Automate Time Sheet Creation, Capture Omni Status Change, and Calculate Shrinkage
• Use Case Examples
• Manage Training with REST and Apex APIs
• Workforce Engagement Metadata and Tooling API Reference
• Workforce Engagement Object Reference
• Crisis
• Employee
• EmployeeCrisisAssessment
• InternalOrganizationUnit
• Add a Component to Workplace Command Center
• Authenticate Between Work.com and Other Orgs
• Create a Workplace Command Center Compatible Lightning Component
• Custom Metadata Types Used by Work.com
• Custom Objects and Fields Used by Work.com
• Understand the Work.com Data Model
• Command Center Data Triggers
• Develop a Workplace Command Center Solution
• Work.com Command Center Licensing
• Respond to Location Filter Changes
• Extend Work.com with Custom Solutions
• Package and License a Workplace Command Center Component
• Package Your Work.com Solution
• Set Up Your Work.com Development Org
• Address
• wkcc__CmdCtrLog__c
• wkcc__CmdCtrLogEvent__e
• wkcc__CmdCtrLogSettings__mdt
• wkcc__CommandCenterMapping__c
• Employee
• Location
• Task
• wkcc__WorkQueueItem__c
• wkcc__LocationWellnessAggregation__c
• wkcc__LocationWellnessFact__c
• wkcc__LocationWellnessStaging__c
• wkcc__Settings__c
• wkcc__SurveyHistory__c
• wkcc__SurveySchedule__c
• wkcc__SurveyScheduleRecipient__c
• wkcc__TriggerSettings__c
• wkdw__ArticleToFlowLink__c
• Standard Objects Used by Work.com
• Synchronize Work.com Data Between Orgs
• Understand Location Data
• Understand Logging
• Link Employee with Other Objects
• Work with Employee Data
• wkdw__EmployeeWorkExperience__c
• wkdw__HealthVerification__c
• wkdw__OnboardingTask__c
• wkdw__OnboardingTemplate__c
• wkdw__OnboardingTemplateTask__c
• wkdw__TransitionPlan__c
• Queue Management Implementation Instructions
• Implement a Queue Management Visitor Experience
• Queue Management Object Model
• Custom Metadata Types Used by Employee Concierge
• Custom Field Used by Employee Concierge
• Employee Concierge Data Triggers
• Add a Support App to Employee Workspace with Employee Concierge
• Case
• wkdw__EmployeeToPersonAccountFldMap__mdt
• wkdw__TicketCategoryDefinition__mdt
• ServiceAppointment
• ServiceResource
• ServiceTerritory
• Shift
• wkfsl__Facility_Plan__c
• wkfsl__PlanningPeriod__c
• wkfsl__Shift_Management_Metric__c
• wkfsl__ShiftAcceptNotification__c
• wkfsl__Territory_Parent_Update_Evt__e
• WorkOrder
• Shift Management Data Triggers
• Model Workplace Reopening with Shift Management
• Shift Management for Work.com Object Reference
• Shift Records Sharing Flow
• Custom Objects Used by Workplace Strategy Planner
• Workplace Strategy Planner Data Triggers
• Evaluate When to Open or Close Locations with Workplace Strategy Planner
• Workplace Strategy Planner Object Reference
• wkplan__CrisisMetric__c
• wkplan__CrisisMetricThreshold__c
• wkplan__LocationAssessment__c
• Standard Objects Used by Workplace Strategy Planner
• Work.com Developer Guide Previous PDF Versions