ServiceMgmtKnwlgArtclConfig

Represents a collection of settings to configure Service Management Knowledge.

Parent Type

This type extends the Metadata metadata type and inherits its fullName field.

File Suffix and Directory Location

ServiceMgmtKnwlgArtclConfig components have the suffix .serviceMgmtKnwlgArtclConfig and are stored in the ServiceMgmtKnwlgArtclConfigs folder.

Version

ServiceMgmtKnwlgArtclConfig components are available in API version 65.0 and later.

Fields

isProtected

• Type: boolean
• Description: An auto-generated value that doesn't impact the behavior of the metadata type.
• Default value: false

knowledgeArticleRecordType

• Type: string
• Description: Required. The knowledge article record type to use for Service Management Knowledge.

masterLabel

• Type: string
• Description: Required. A user-friendly name for ServiceMgmtKnwlgArtclConfig, which is defined when the ServiceMgmtKnwlgArtclConfig is created.

rootCauseField

• Type: string
• Description: Required. Represents the stored detailed information about the root cause of Knowledge records.

workAroundField

• Type: string
• Description: Required. Represents the stored detailed information about the workaround of Knowledge records.

Declarative Metadata Sample Definition

The following is an example of a ServiceMgmtKnwlgArtclConfig component.

<?xml version="1.0" encoding="UTF-8"?>
<ServiceMgmtKnwlgArtclConfig xmlns="http://soap.sforce.com/2006/04/metadata">
	<isProtected>false</isProtected>
	<knowledgeArticleRecordType>012al000002z0wPAAQ</knowledgeArticleRecordType>
	<masterLabel>ITSM Knowledge Config</masterLabel>
	<rootCauseField>RootCause__c</rootCauseField>
	<workAroundField>Workaround__c</workAroundField>
</ServiceMgmtKnwlgArtclConfig>

The following is an example package.xml that references the previous definition.

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
     <types>
         <members>*</members>
         <name>ServiceMgmtKnwlgArtclConfig</name>
     </types>
     <version>64.0</version>
</Package>

Wildcard Support in the Manifest File

This metadata type supports the wildcard character * (asterisk) in the package.xml manifest file.