You can manage articles and get support information with Salesforce Objects using the SOAP API.
Objects
Use these Salesforce platform objects for working with Salesforce Knowledge.
- KnowledgeArticle
- KnowledgeArticleVersion
- Knowledge__DataCategorySelection
- Knowledge__Feed
- Knowledge__kav
- Knowledge__ka
- KnowledgeArticleVersionHistory
- KnowledgeArticleViewStat
- KnowledgeArticleVoteStat
- CaseArticle
- LinkedArticle
- RecentlyViewed
- SearchPromotionRule
- TopicAssignment
Calls
Use these SOAP API calls for working with Salesforce Knowledge.