Transfer Messages and Conference

This section provides guidelines related to transferring messaging sessions and conferencing for Bring Your Own Channel for CCaaS.

Transfer

• Customize the Destination List for Messaging Session Transfers
• Transfer Messaging Sessions with Omni-Channel Flows
• Transfer Messaging Sessions to Omni-Channel Queues
• Transfer Messaging Sessions to Reps
• Transfer Messaging Sessions to External Contacts

Conference

• Add Multiple Participants to a Messaging Conference

Both Transfer and Conference

• Search the Transfer and Conference Destination List
• Show Rep Availability for Transfer and Conference
• Configure Estimated Wait Times for Queues