---
schema_version: "1"
id: 47baf210d4fd17d830a77fca98406f4b575806109f60e41214da533c375ba41a
title: Transfer Messages and Conference
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/messaging-byoc-ccaas/guides/transfer-messages.md
canonical_url: https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/transfer-messages.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 6aad01172a21d0ed2a0c94842c13cac237e249b1391fefaa3ca7f2195028b96d
products:
  - Bring Your Own Channel for CCaaS
  - Service Cloud Developer Content
---
# Transfer Messages and Conference

This section provides guidelines related to transferring messaging sessions and conferencing for Bring Your Own Channel for CCaaS.

## Transfer

- [Customize the Destination List for Messaging Session Transfers](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/customize-destination-list.md)
- [Transfer Messaging Sessions with Omni-Channel Flows](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/flow-based-transfers.md)
- [Transfer Messaging Sessions to Omni-Channel Queues](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/queue-based-transfers.md)
- [Transfer Messaging Sessions to Reps](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/transfer-to-reps.md)
- [Transfer Messaging Sessions to External Contacts](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/transfer-to-others.md)

## Conference

- [Add Multiple Participants to a Messaging Conference](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/conference.md)

## Both Transfer and Conference

- [Search the Transfer and Conference Destination List](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/search-transfer-destinations.md)
- [Show Rep Availability for Transfer and Conference](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/agent-availability.md)
- [Configure Estimated Wait Times for Queues](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/estimated-wait-times.md)