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Set Up reCAPTCHA for Your Messaging Deployments

Protect your messaging deployment from spam bots using reCAPTCHA verification. Learn more about reCAPTCHA. This feature is available only for API and Web customers—not yet for Mobile.

  1. Enable reCAPTCHA for your deployments by following the steps detailed in the Adding reCAPTCHA to Your Messaging Deployment page.
  2. Follow Google's reCAPTCHA v3 page to implement the client side. For siteKey, ensure you add the correct site key you got from step 1 for this messaging deployment.
  3. Add the client generated reCAPTCHA token using the captchaToken property for both authenticated and unauthenticated users.

Troubleshoot Errors

Troubleshoot common errors when setting up reCAPTCHA.

ERROR for site owner: Invalid Domain for Site Key

This error is shown on the chat button.

  1. Navigate to reCAPTCHA admin site.
  2. Select the reCAPTCHA site you configured.
  3. Click on the gear icon to go to the settings page.
  4. Under Domains, verify that the correct domain name of your parent website is displayed. For example, for the website https://abc.xyz/ab/bc, you add abc.xyz as the domain name.
  5. Click Save.

Reload your website.