The ChoicesMessage message type supports multiple format types, including Buttons, QuickReplies, and Carousel. See Format Types for a list of supported message types and the format types they support.
Buttons
{
"entryType": "Message",
"id": "5392c0d8-1009-4f02-8b5e-3d8caa9a2789",
"abstractMessage": {
"messageType": "ChoicesMessage",
"inReplyToMessageId": null,
"id": "5392c0d8-1009-4f02-8b5e-3d8caa9a2789",
"references": null,
"choices": {
"formatType": "Buttons",
"text": "Hi, I'm MIAWAURA, a digital assistant.",
"optionItems": [
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Order",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "94934018-2864-4140-966c-8b13ef2d81c5",
"optionId": null
},
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Problem",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "bdaa48eb-afc9-4632-8e74-ad02c8b1e246",
"optionId": null
},
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Product",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "d895739c-750b-4ec8-8e6c-b793da2a2855",
"optionId": null
}
]
}
},
"messageReason": null
}
QuickReplies
{
"entryType": "Message",
"id": "3bc957a5-e9e5-4ae9-a429-37b3779f2735",
"abstractMessage": {
"messageType": "ChoicesMessage",
"inReplyToMessageId": null,
"id": "3bc957a5-e9e5-4ae9-a429-37b3779f2735",
"references": null,
"choices": {
"formatType": "QuickReplies",
"images": [],
"text": "Select a product",
"optionItems": [
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Good Choice",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "d354dd81-4823-4cfb-a3e2-b28d0de1c19b",
"optionId": null
},
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Great Choice",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "fe5554ff-12cf-472d-811b-88d887000f9b",
"optionId": null
}
]
}
},
"messageReason": null
}
Carousel
{
"entryType": "Message",
"id": "0d31b1fd-8a22-453a-a37b-a3af7d95e586",
"abstractMessage": {
"messageType": "ChoicesMessage",
"inReplyToMessageId": null,
"id": "0d31b1fd-8a22-453a-a37b-a3af7d95e586",
"references": [
{
"recordId": "03SS70000004VbZ",
"id": "7e193224-041d-4c62-95a0-f0349733c613"
},
{
"recordId": "03SS70000004Vbe",
"id": "366f479f-58fa-432e-8103-44a7a7af3764"
},
{
"recordId": "03SS70000004VbP",
"id": "972014c0-552a-4127-a109-ee28f86efaab"
},
{
"recordId": "03SS70000004VbA",
"id": "bede8005-233e-41eb-a47f-ca09bf487f72"
}
],
"choices": {
"formatType": "Carousel",
"items": [
{
"titleItem": {
"itemType": "TitleImageItem",
"secondarySubTitle": null,
"title": "skiing",
"subTitle": "skiing subtitle",
"tertiarySubTitle": null,
"referenceId": null,
"imageSubTitle": null,
"imageId": "fc66a099-bf05-4687-95e8-f91008c249c3"
},
"interactionItems": [
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Make a reservaton",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "656a7079-8848-4940-484a-e9fa988dff01",
"optionId": null
}
]
},
{
"titleItem": {
"itemType": "TitleImageItem",
"secondarySubTitle": null,
"title": "Snowboarding",
"subTitle": "Snowboarding Subtitle",
"tertiarySubTitle": null,
"referenceId": null,
"imageSubTitle": null,
"imageId": "571e3425-58d0-44ea-9964-61ce5b6da7ef"
},
"interactionItems": [
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Make a reservaton",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "c6990ede-9df5-b135-ce65-4c8e126a0145",
"optionId": null
}
]
},
{
"titleItem": {
"itemType": "TitleImageItem",
"secondarySubTitle": null,
"title": "Hiking",
"subTitle": "Hiking Subtitle",
"tertiarySubTitle": null,
"referenceId": null,
"imageSubTitle": null,
"imageId": "bd8f4890-2640-4d94-8ac0-915155b672e8"
},
"interactionItems": [
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Make a reservaton",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "4c384ce6-e856-1f16-76a6-2b7bf894fa1b",
"optionId": null
}
]
},
{
"titleItem": {
"itemType": "TitleImageItem",
"secondarySubTitle": null,
"title": "Camping",
"subTitle": "Camping Subtitle",
"tertiarySubTitle": null,
"referenceId": null,
"imageSubTitle": null,
"imageId": "8ffb4ca0-534d-4e52-ba8f-e4c7fec0ab16"
},
"interactionItems": [
{
"itemType": "TitleOptionItem",
"titleItem": {
"itemType": "TitleItem",
"secondarySubTitle": null,
"title": "Make a reservaton",
"subTitle": null,
"tertiarySubTitle": null,
"referenceId": null
},
"optionIdentifier": "607eea44-baa5-401a-3229-9162a6bd2fda",
"optionId": null
}
]
}
],
"images": [
{
"assetType": "ImageAsset",
"description": null,
"id": "8ffb4ca0-534d-4e52-ba8f-e4c7fec0ab16",
"mimeType": "image/jpeg",
"assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Campingsjpg?oid=00DS70000000Ty5&v=1",
"referenceId": "bede8005-233e-41eb-a47f-ca09bf487f72"
},
{
"assetType": "ImageAsset",
"description": null,
"id": "fc66a099-bf05-4687-95e8-f91008c249c3",
"mimeType": "image/jpeg",
"assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Skiingsjpg?oid=00DS70000000Ty5&v=1",
"referenceId": "7e193224-041d-4c62-95a0-f0349733c613"
},
{
"assetType": "ImageAsset",
"description": null,
"id": "571e3425-58d0-44ea-9964-61ce5b6da7ef",
"mimeType": "image/jpeg",
"assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Snowboardingsjpg?oid=00DS70000000Ty5&v=1",
"referenceId": "366f479f-58fa-432e-8103-44a7a7af3764"
},
{
"assetType": "ImageAsset",
"description": null,
"id": "bd8f4890-2640-4d94-8ac0-915155b672e8",
"mimeType": "image/jpeg",
"assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Hikingsjpg?oid=00DS70000000Ty5&v=1",
"referenceId": "972014c0-552a-4127-a109-ee28f86efaab"
}
]
}
},
"messageReason": null
}