The methods provided in the two APIs aren’t always the same. Some Salesforce Classic methods aren’t available in Lightning Experience and some have been renamed.
| Salesforce Classic Method | Available in Lightning Experience? | Notes About Support in Lightning Experience | Go to Salesforce Classic API | Go to Lightning Experience API |
|---|---|---|---|---|
disableClickToDial() |
 |
Uses the same method name in Open CTI for Lightning. | Link | Link |
enableClickToDial() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
getCallCenterSettings() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
getDirectoryNumbers() |
 |
Not yet supported. | Link | N/A |
getPageInfo() |
|
The same functionality is provided in the Open CTI for Lightning method getAppViewInfo. |
Link | Link |
getSoftphoneLayout() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
isInConsole() |
|
Not yet supported. | Link | N/A |
isVisible() |
|
The same functionality is provided in the Open CTI for Lightning isSoftphonePanelVisible. |
Link | Link |
notifyInitializationComplete() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
onClickToDial() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
onFocus() |
|
The same functionality is provided in the Open CTI for Lightning method onNavigationChange. |
Link | Link |
refreshPage() |
|
The same functionality is provided in the Open CTI for Lightning method refreshView. |
Link | Link |
refreshRelatedList() |
|
The same functionality is provided in the Open CTI for Lightning method refreshView. |
Link | Link |
reloadFrame() |
|
The same functionality is provided in the Open CTI for Lightning method refreshView. |
Link | Link |
runApex() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
saveLog() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
screenPop() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
searchAndGetScreenPopUrl() |
|
To recreate this functionality, use searchAndScreenPop in Open CTI for Lightning |
Link | Link |
searchAndScreenPop() |
|
Uses the same method name in Open CTI for Lightning. | Link | Link |
setSoftphoneHeight() |
|
The same functionality is provided in the Open CTI for Lightning method setSoftphonePanelHeight. |
Link | Link |
setSoftphoneWidth() |
|
The same functionality is provided in the Open CTI for Lightning method setSoftphonePanelWidth. |
Link | Link |
setVisible() |
|
The same functionality is provided in the Open CTI for Lightning method setSoftphonePanelVisibility. |
Link | Link |