When you enable Workforce Engagement, you gain access to metadata components and tooling objects.
note: Workforce Engagement is scheduled for retirement. See Workforce Engagement Retirement.
| Metadata Component | Description |
|---|---|
| WorkforceEngagementSettings | Settings for Workforce Engagement. For example, enable Workforce Engagement and the Workforce Engagement Configuration app, opt to use Machine Learning-based forecasting, and turn on features such as historical adherence, intraday management, and real-time adherence. |
| SchedulingObjective | Represents a scheduling objective in Workforce Engagement. Scheduling objectives are business goals that are considered when finding agents for shift assignments. |
| SchedulingRule | Represents a scheduling rule in Workforce Engagement. Scheduling rules determine which agents are assigned to shifts. |
| Tooling Objects | Description |
|---|---|
| SchedulingObjective | Represents scheduling objective settings for Workforce Engagement. |
| SchedulingRule | Represents scheduling rule settings for Workforce Engagement. |