Create Engagement Topic

Creates an engagement topic record that connects a given topic ID. For example, a service appointment ID, to a messaging session ID. If an engagement topic for this connection already exists, no action is taken.

This action is available in API version 63.0 and later.

Supported REST HTTP Methods

URI: /services/data/vXX.X/actions/standard/createEngagementTopic

Formats: JSON, XML

HTTP Methods: POST

Authentication: Authorization: Bearer TOKEN

Where TOKEN is a variable.

Inputs

Outputs

Example

Sample request body:

{
  "inputs" : [{
    "topicId" : "08p000000000001AAA"
  }]
}

Sample response body:

{
  "actionName" : "createEngagementTopic",
  "errors" : null,
  "isSuccess" : true,
  "outputValues" : {
    "completionStatus" : true
  }
}