Easily reopen a closed swarm if the issue wasn’t resolved or further collaboration is needed in Slack. Reopening a swarm changes the swarm record’s status from a Closed status to an Open one. And, based on how you decide to reopen the swarm, you can open the swarm with the same swarm members or add new ones.
- In Slack, from the swarm thread posted by the Service Cloud for Slack app, select Reopen swarm.
- Select either Basic Reopen or Reopen with Swarm Members. To reopen the swarm and send new swarm requests via Omni-Channel skills-based routing, reopen the swarm from the record in Salesforce. See Reopen a Swarm in Lightning Experience.
- Select Finish.