Service Cloud for Slack

Help your service team solve customer issues seamlessly, without leaving their conversations in Slack. Agents can access and update records, collaborate in a swarm channel, manage cases, and more. Service Cloud for Slack installs from the Slack Marketplace.

Drive Efficiency with Streamlined Collaboration in Slack

1 - Get Started

Set Up Swarming

Trailhead icon Service Cloud for Slack

Help icon Turn On Swarming

Help icon Set Up Swarming User Permissions

Help icon Configure Swarming Flows

Help icon Set Up Your Service Console for Swarming

Start graphic

Set Up Slack for Swarming

Video icon Service: Core Service: Swarming

Help icon Add the Service Cloud for Slack App to an Existing Channel

Help icon Set Up Service Cloud for Slack User Permissions

Take action

Take Action in Slack

Help icon Get the Service Cloud for Slack App

Help icon Swarm in a Slack Channel

Help icon Salesforce Actions in Slack

Set Up Slack
To collaborate on Salesforce data in Slack and quickly resolve customer issues, set up the Service Cloud for Slack app.
Use the Service Cloud for Slack App
Your Salesforce admin set up the Service Cloud for Slack app for you! Get the app to get started, and then use Slack to streamline how you work with your service team and your customers.