---
schema_version: "1"
id: 81fdba81c1f79b583b5eb71a003365f8371c682cf93b1007dc92a5705d55d59f
title: Service Cloud for Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_apps_service_cloud_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_apps_service_cloud_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6738f49beb45b84bf13f83f63a07a0c5a12015e46ef6dc7c87aa76b7f0e6d7fe
description: Help your service team solve customer issues seamlessly, without leaving their conversations in Slack. Agents can access and update records, collaborate in a swarm channel, manage cases, and more. Service Cloud for Slack installs from the Slack Marketplace.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Service Cloud for Slack

Help your service team solve customer issues seamlessly, without leaving their conversations in Slack. Agents can access and update records, collaborate in a swarm channel, manage cases, and more. Service Cloud for Slack installs from the Slack Marketplace.

![Service Cloud for Slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/main-banner-lm-service-cloud-for-slack.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><em><strong>Drive Efficiency with Streamlined Collaboration in Slack</strong></em></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_maps/lm_start.png" alt="1 - Get Started"></span>
            </p>
            <p>
              <strong>Set Up Swarming</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/trailhead_minimap.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/trails/service-cloud-for-slack" target="_blank">Service Cloud for
                Slack</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=service.turn_on_swarming.htm&amp;type=5&amp;language=en_US" target="_blank">Turn On Swarming</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=service.set_up_perms_swarming.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Swarming User
                Permissions</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=service.set_up_flows_swarming.htm&amp;type=5&amp;language=en_US" target="_blank">Configure Swarming
                Flows</a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=service.console_objects_swarming.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Your Service Console for
                Swarming</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_maps/lm_user_2.png" alt="Start graphic"></span>
            </p>
            <p>
              <strong>Set Up Slack for Swarming</strong>
            </p>
            <p class="doc_video">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/video.png" alt="Video icon"></span>
              <a class="doc_video_link" href="https://salesforce.vidyard.com/watch/Zv4osFTZFGzvweZZiHQXts?" target="_blank">
                <span class="doc_video_title">Service: Core Service: Swarming</span>
              </a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_add_to_channel.htm&amp;release=264.0.0&amp;type=5" title="Use the Service Cloud for Slack app to swarm in a channel that was created without a Swarming flow.">Add the Service Cloud for Slack App to an Existing Channel</a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_apps_service_user_perms.htm&amp;release=264.0.0&amp;type=5" title="Give users the permissions they need to connect their Salesforce account to Slack and to swarm on a record in Slack. You can either assign users the default Slack Service User permission set, or add the required user permissions to your own custom permission set or user profile. Then, give users access to the Swarm and Swarm Members objects.">Set Up Service Cloud for Slack User Permissions</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_maps/lm_outcome_end_2.png" alt="Take action"></span>
            </p>
            <p>
              <strong>Take Action in Slack</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_app_get.htm&amp;release=264.0.0&amp;type=5" title="To get started with Swarming in Slack, install the Service Cloud for Slack app in your Slack workspace. Only the Salesforce orgs that your Salesforce admin completed the Slack app setup for can connect to the Service Cloud for Slack app.">Get the Service Cloud for Slack App </a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_channel_swarming.htm&amp;release=264.0.0&amp;type=5" title="Your service team consists of all the people who work to close a customer issue. Start a swarm from a channel in Slack to bring in the right experts and keep record of it in Salesforce.">Swarm in a Slack Channel</a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_service_salesforce_actions.htm&amp;release=264.0.0&amp;type=5" title="Search, edit, and create Salesforce records from the Service Cloud for Slack app.">Salesforce Actions in Slack</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>

- **[Set Up Slack](https://help.salesforce.com/s/articleView?id=slack.set_up_slack.htm&release=264.0.0&type=5)**  
    To collaborate on Salesforce data in Slack and quickly resolve customer issues, set up the Service Cloud for Slack app.
- **[Use the Service Cloud for Slack App](https://help.salesforce.com/s/articleView?id=slack.slack_service_app.htm&release=264.0.0&type=5)**  
    Your Salesforce admin set up the Service Cloud for Slack app for you! Get the app to get started, and then use Slack to streamline how you work with your service team and your customers.