Enable Sales Channels and Set Up Users to Create Sales Channels in Slack

To set up users to create sales channels, first set the level of record access that you want sales channel creators to have. Next, give users the required permissions for the Swarms object. The Swarms object controls access to sales channels.

Required Editions

User Permissions Needed
To set up users to create sales channels:	Customize Application

Note If you use the Service app for Slack, giving users access to see the Swarms object also gives those users access to see Service app swarms. Swarms are Slack channels that are linked to cases.

1. From Setup, enter Slack in the Quick Find box and click Sales Cloud for Slack.
2. From the Set Up Sales Channels section, select the level of record access that you want users to have.
3. From users’ permission sets or profiles, give users Read and Create object permissions to Swarms. You can give more object permissions as needed. For example, to let users delete sales channels, assign the Delete permission.

Now users can create sales channels from Sales Cloud for Slack. To let users create sales channels from Salesforce, follow the remaining Sales Channel setup steps.

See Also

• Control Access to Objects
• Create Sales Channels from Slack