Volunteer Management Agent Considerations

To use Volunteer Management Agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.

Required Editions

Available in: Lightning Experience

Available with: Enterprise, Unlimited and Developer Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on license, where Volunteer Management is enabled. Requires each user to have the Agentforce or Einstein add-on to access the actions.

Language and Locale Support

Volunteer Management Agent supports the languages and locales supported on the Salesforce generative AI platform, as described in Einstein Generative AI Supported Languages and Locales.

Large Language Model Support

Volunteer Management Agent supports OpenAI GPT-4o (GPT 4 Omni). See Large Language Model Support.

Einstein Trust Layer Service Support

Volunteer Management Agent supports the Trust Layer services supported by the Agentforce Employee Agent type.

Usage Types Billed By Volunteer Management Agent

Volunteer Management Agent uses generative AI and Data 360 to ingest, store, and process data. You’re billed in these categories when you use Volunteer Management Agent. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.

Tip This feature has access to Digital Wallet, an account management tool, available at no additional cost, that offers near real-time consumption data for enabled products across your active contracts. Access Digital Wallet and start tracking your org’s usage. To learn more, see About Digital Wallet.

Digital Wallet Card	Usage Type	Description	Notes
Flex Credits	Standard Action	Usage is determined by the number of standard agent actions.	See Flex Credits Billable Usage Types.

When you use Volunteer Management Agent, credits can be consumed in usage types on other consumption cards by related features such as Agentforce Data Library or Audit and Feedback.