---
schema_version: "1"
id: 0df57b36bfff09cac850d7575294c6a40dbce9ef45de18a778bade6a77a60d00
title: Volunteer Management Agent Considerations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/volunteer_mgmt_agent_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.volunteer_mgmt_agent_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f478ab07071cb1f239c579822607ebcbb290be458194e45ab2ae2cc7c6c825f7
description: To use Volunteer Management Agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Nonprofit
release: "264"
---
# Volunteer Management Agent Considerations

To use Volunteer Management Agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with: <strong>Enterprise</strong>, <strong>Unlimited</strong> and <strong>Developer</strong> Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on license, where Volunteer Management is enabled. Requires each user to have the Agentforce or Einstein add-on to access the actions.</td></tr></tbody></table>

## Language and Locale Support

Volunteer Management Agent supports the languages and locales supported on the Salesforce generative AI platform, as described in [Einstein Generative AI Supported Languages and Locales](https://help.salesforce.com/s/articleView?id=ai.generative_ai_platform_languages.htm&language=en_US).

## Large Language Model Support

Volunteer Management Agent supports OpenAI GPT-4o (GPT 4 Omni). See [Large Language Model Support](https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&language=en_US).

## Einstein Trust Layer Service Support

Volunteer Management Agent supports the Trust Layer services supported by the [Agentforce Employee Agent type](https://help.salesforce.com/s/articleView?id=ai.agent_employee_agent_considerations.htm&language=en_US&type=5).

## Usage Types Billed By Volunteer Management Agent

Volunteer Management Agent uses generative AI and Data 360 to ingest, store, and process data. You’re billed in these categories when you use Volunteer Management Agent. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_cloud-264-0-0-production-enus/b335b49f-b06d-4153-a454-da90077289d9/images/icon_tip.png)

Tip This feature has access to Digital Wallet, an account management tool, available at no additional cost, that offers near real-time consumption data for enabled products across your active contracts. Access Digital Wallet and start tracking your org’s usage. To learn more, see [About Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&language=en_US).

   
| Digital Wallet Card | Usage Type | Description | Notes |
| --- | --- | --- | --- |
| Flex Credits | Standard Action | Usage is determined by the number of standard agent actions. | See [Flex Credits Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.usage_flex_credits.htm&language=en_US). |

When you use Volunteer Management Agent, credits can be consumed in usage types on other consumption cards by related features such as [Agentforce Data Library or Audit and Feedback](https://help.salesforce.com/s/articleView?id=ai.data_library_parent.htm&language=en_US).