Learn how to manage emails related to appointments in Student Success Hub.
- Email Students from the Appointment Manager
From the Appointment Manager, you can send email to any student with an appointment (and a student record Case). - Specify Your Appointment Email Notification Preferences
If your Student Success Hub administrator has enabled appointment-related email notifications, you can use them to keep tabs on appointment activity or you can turn them off for a quieter inbox.
Email Students from the Appointment Manager
From the Appointment Manager, you can send email to any student with an appointment (and a student record Case).
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While viewing an appointment in the Appointment Manager, do one of the following:
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To email a single student, locate the card with the student's name in the Appointment Details panel, click Action, and then click Send Email.
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To email all of the students in a group appointment, click Action under the Appointment Details and Attendee Snapshot panels and then click Send Email to All Attendees.
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- Write the email and send it.
Specify Your Appointment Email Notification Preferences
If your Student Success Hub administrator has enabled appointment-related email notifications, you can use them to keep tabs on appointment activity or you can turn them off for a quieter inbox.
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Open your Email Notification Settings from the Appointment Manager or from your User profile.
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In the Appointment Manager, click
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In the page header, click your User icon, and then click your name. In the Appointment Availability component, click Edit My Availability.
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Under Email Notification Settings, select the types of appointment emails you want to receive.
- Get Appointment Confirmation Emails whenever a student schedules a new appointment with you.
- Get appointment update emails whenever someone changes appointment details, such as the time or location.
- Get Appointment Cancellation Emails whenever someone cancels an appointment.
- Save your changes.
Keep in mind these guidelines.
- When you turn on emails, you get them regardless of who scheduled, updated, or canceled the appointment—whether it's the student, someone handling appointment scheduling on your behalf, or you yourself.
- Your personal settings control only whether you receive notifications. Even if you've turned off one or more notification types, students continue to receive them.
- In Group Appointments, the organizer only gets email notifications when the number of attendees, including the organizer, is less than or equal to two.