Student Success Alerts (SSA) allows support staff (like faculty members or teaching assistants) to raise concerns about students in Slack. The SSA Slack app is integrated with Student Success Hub (SSH). Support staff receive the alert in SSH so they can quickly intervene to help students get back on track.
- Set Up Alerts
Get Alerts up and running in your Student Success Hub org. - Set Up Mass Actions for Alerts
Set up your support staff to use mass action buttons to create Cases and apply Success Plans for multiple Alerts. - Automate Alert Resolution and Creation
Use workflow automation to speed the resolution and creation of Alerts in Student Success Hub. - Automate Alert Assignment
Use assignment rules to automatically assign Alerts to the most appropriate support staff User. - Create and Manage Alerts (Support Staff)
Use Alerts to take action when you have concerns about a student who needs support. Monitor Alerts at a glance and respond to Alerts that others create. - Set Up Student Success Alerts
Set up Student Success Alerts so your support staff can create and send alerts about students directly from Slack to SSH. - Send and Receive Student Success Alerts (Support Staff)
Send alerts from the Student Success Alerts Slack app to support staff in Student Success Hub. - Take Action on Alerts (Support Staff)
Take action on Alerts: Keep the Priority, Status, Comments, and other fields up-to-date, and close Alerts when the issue is resolved.