---
schema_version: "1"
id: e2c5c7dccebe61b9076a086f67907f7eb3793d6baeb7996f15a6e820d9d51a2c
title: Student Success Hub Alerts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_alerts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_alerts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 97b369889da8cabe1b9b58edd59eba72c46506cb6db45b4db0ee57b35277f3ab
description: Student Success Alerts (SSA) allows support staff (like faculty members or teaching assistants) to raise concerns about students in Slack. The SSA Slack app is integrated with Student Success Hub (SSH). Support staff receive the alert in SSH so they can quickly intervene to help students get back on track.
products:
  - Nonprofit
  - Education
release: "264"
---
# Student Success Hub Alerts

Student Success Alerts (SSA) allows support staff (like faculty members or teaching assistants) to raise concerns about students in Slack. The SSA Slack app is integrated with Student Success Hub (SSH). Support staff receive the alert in SSH so they can quickly intervene to help students get back on track.

- **[Set Up Alerts](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_alerts.htm&release=264.0.0&type=5)**  
    Get Alerts up and running in your Student Success Hub org.
- **[Set Up Mass Actions for Alerts](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_alerts_mass_actions.htm&release=264.0.0&type=5)**  
    Set up your support staff to use mass action buttons to create Cases and apply Success Plans for multiple Alerts.
- **[Automate Alert Resolution and Creation](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_alerts_auto_resolution_creation.htm&release=264.0.0&type=5)**  
    Use workflow automation to speed the resolution and creation of Alerts in Student Success Hub.
- **[Automate Alert Assignment](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_alerts_auto_assign.htm&release=264.0.0&type=5)**  
    Use assignment rules to automatically assign Alerts to the most appropriate support staff User.
- **[Create and Manage Alerts (Support Staff)](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_alerts_manage.htm&release=264.0.0&type=5)**  
    Use Alerts to take action when you have concerns about a student who needs support. Monitor Alerts at a glance and respond to Alerts that others create.
- **[Set Up Student Success Alerts](https://help.salesforce.com/s/articleView?id=sfdo.ssh_set_up_student_success_alerts.htm&release=264.0.0&type=5)**  
    Set up Student Success Alerts so your support staff can create and send alerts about students directly from Slack to SSH.
- **[Send and Receive Student Success Alerts (Support Staff)](https://help.salesforce.com/s/articleView?id=sfdo.ssh_send_and_receive_student_success_alerts.htm&release=264.0.0&type=5)**  
    Send alerts from the Student Success Alerts Slack app to support staff in Student Success Hub.
- **[Take Action on Alerts (Support Staff)](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_alerts_take_action.htm&release=264.0.0&type=5)**  
    Take action on Alerts: Keep the Priority, Status, Comments, and other fields up-to-date, and close Alerts when the issue is resolved.