Create knowledge articles to ground the Student Recruitment Agent’s responses. The Student Recruitment Agent includes a topic, Admissions And Enrollments FAQ, that uses the Answer Questions with Knowledge action.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education Cloud and the applicable Agentforce add-on license. |
To use the Student Recruitment Agent, create knowledge articles that align with the areas that are addressed in the Admissions And Enrollments FAQ topic:
- Learning programs
- Support programs
- Application processes
- Campus and support information
If your knowledge articles cover information outside of those four areas, use the default Agentforce topic or create a new topic. The more information an article contains, the better the agent performs. Refer to this Knowledge Article for more best practices.
Important The Answer Questions with Knowledge action is usually considered a public
action. Public actions are actions that your institution is comfortable taking on behalf of
anyone, regardless of identity, without authentication. Make sure that your knowledge articles
don’t contain non-public information and data. See Maintain Trust with Agentforce Actions.
See Also: