---
schema_version: "1"
id: 6c6b0b4d2b3fa0bed37993aed2b56c3ee4fb233e106ad1cdc8d3ae2a7c855e56
title: Knowledge Articles for the Student Recruitment Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_student_recruitment_agent_knowledge_requirements.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_student_recruitment_agent_knowledge_requirements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8d53e1ee88705476291053f671645221d64c14b15f66739ed9edd7d4e841dc3f
description: Create knowledge articles to ground the Student Recruitment Agent’s responses. The Student Recruitment Agent includes a topic, Admissions And Enrollments FAQ, that uses the Answer Questions with Knowledge action.
products:
  - Education
release: "264"
---
# Knowledge Articles for the Student Recruitment Agent

Create knowledge articles to ground the Student Recruitment Agent’s responses. The Student Recruitment Agent includes a topic, Admissions And Enrollments FAQ, that uses the Answer Questions with Knowledge action.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud and the applicable Agentforce add-on license.</td></tr></tbody></table>

To use the Student Recruitment Agent, create knowledge articles that align with the areas that are addressed in the Admissions And Enrollments FAQ topic:

- Learning programs
- Support programs
- Application processes
- Campus and support information

If your knowledge articles cover information outside of those four areas, use the default Agentforce topic or create a new topic. The more information an article contains, the better the agent performs. Refer to this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005167062&type=1&language=en_US) for more best practices.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_cloud-264-0-0-production-enus/89403874-2a89-4126-b574-9db175c14f28/images/icon_important.png)

Important The Answer Questions with Knowledge action is usually considered a public action. Public actions are actions that your institution is comfortable taking on behalf of anyone, regardless of identity, without authentication. Make sure that your knowledge articles don’t contain non-public information and data. See [Maintain Trust with Agentforce Actions](https://help.salesforce.com/s/articleView?id=service.service_agentforce_trusted_private_actions.htm&language=en_US).

See Also:

- [Create a Knowledge Base with Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&language=en_US)
- [Agent Action: Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_answer_questions_with_knowledge.htm&language=en_US)