Support learners seeking ad-hoc help from your staff by setting up drop-in shifts for in-person appointments.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions where the Education Cloud license is enabled.
Who: Only users with the Education Cloud Objects and Components permission set can access this feature. Only users with the Education Cloud for Experience Cloud Access permission set can view drop-in appointments using the self-service portal.
How: To turn on drop-in shift creation for your staff, set the Shift object’s sharing setting to Public Read Only. Then, create a drop-in appointment category and relate it to a work type set up for in-person appointments shifts.
See Also:
- Salesforce Help: Configure Sharing Settings for Appointments (can be outdated or unavailable during release preview)
- Salesforce Help: Appointment Objects in Education Cloud (can be outdated or unavailable during release preview)
- Salesforce Help: Appointment Availability in Education Cloud (can be outdated or unavailable during release preview)
- Salesforce Help: Create Topic Templates for Education Cloud (can be outdated or unavailable during release preview)