Manage and resolve holds in each student's case.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions with
Education Cloud license and Education Cloud Advanced Academic Operations for Experience
Cloud add-on |
| User Permissions Needed |
| To resolve holds: |
Education Cloud Full Access |
-
Open a student's case that has a hold assignment.
-
From the App Launcher, find and select Contacts.
-
Click the student's account.
-
Go to Cases in the Related tab, and then select any case.
-
From the Restrictions tab, select a hold that you assigned to the student.
-
Update the task status to track the student's progress.
-
Resolve the hold.
