---
schema_version: "1"
id: 41ab248c88712043714191f38b2dda56c08652100926133c4d7220390f478df8
title: Resolve Holds on Students
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_resolve_holds.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_resolve_holds.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 710b208f549439d728ea3751637e5aa00e5ac1ab4add416bb47206842450a2c2
description: Manage and resolve holds in each student's case.
products:
  - Education
release: "264"
---
# Resolve Holds on Students

Manage and resolve holds in each student's case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud license and Education Cloud Advanced Academic Operations for Experience Cloud add-on</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d118749e71">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d118749e71 ">To resolve holds:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d118749e71 ">Education Cloud Full Access</td>

          </tr>
        </tbody>
      </table>

1. Open a student's case that has a hold assignment.
    1. From the App Launcher, find and select **Contacts**.
    2. Click the student's account.
    3. Go to Cases in the Related tab, and then select any case.
2. From the Restrictions tab, select a hold that you assigned to the student.
3. Update the task status to track the student's progress.
4. Resolve the hold.