Delegated access request statuses show where a request is in the access lifecycle and
whether an action is required. Use the statuses to track proxy registration, scheduled access,
granting, revocation, expiration, retries, and terminal failures.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education
Cloud |
| Status |
Condition |
|---|
| Pending |
No proxy user exists in the org, and a sign-up email was sent to the
proxy. |
| New |
The delegated access request exists, but access granting hasn’t started. |
| Scheduled |
The delegated access request has a future access start date. |
| Grant In Progress |
Access is being granted to the proxy. |
| Granted |
The proxy has access to the student’s records. |
| Needs Review |
The proxy’s email address matches multiple contacts, or the matching contact is
linked to multiple active users. The request requires review before processing can
continue. |
| Revoke Requested |
An admin or student requested revocation of the proxy’s access. |
| Revoke In Progress |
The proxy’s access is being removed in response to a revocation request. |
| Revoked |
The proxy’s access was removed in response to a revocation request. |
| Expiry In Progress |
The proxy’s access is being removed because the access end date passed. |
| Expired |
The proxy’s access was removed because the access end date passed. |
| Pending Retry |
A temporary error interrupted processing, and the request was queued for another
attempt. |
| Failed |
The request reached the retry limit and isn’t processed again
automatically. |
| Grant Failed |
Access couldn’t be granted. The request is retried during the next scheduled batch
job. |
| Revoke Failed |
Access couldn’t be revoked. The request is retried during the next scheduled batch
job. |
| Expiry Failed |
Expired access couldn’t be removed. The request is retried during the next
scheduled batch job. |
