Get your Dialer calls forwarded to your mobile phone or main business line so you never miss a call. You can easily assign a forwarding number from your personal settings.
Required Editions
| Available in: Lightning Experience |
|
Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions Sales Dialer is available for an additional cost as an add-on license. |
| User Permissions Needed | |
|---|---|
| To add the minutes related to Dialer calls: | Access Dialer Minutes |
| To make outbound Dialer calls: | Access Dialer Outbound Calls |
| To receive inbound Dialer calls: | Access Dialer Inbound Calls |
To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.
When enabled, you receive calls simultaneously in your browser and on your forwarding number.
- From your personal settings, enter Dialer Settings in the Quick Find box, then select Dialer Settings.
- Select Enable calls to my forwarding number.
- Enter your forwarding phone number.
- Click Save.