---
schema_version: "1"
id: fbca88b0000c08995f41095634880b51f637b540837361ea804077598f086206
title: Assign a Forwarding Number for Dialer
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/voice_forwarding_number.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.voice_forwarding_number.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 128bd022cf1dda91fb5dec733f5a6d43c7549b5213eda4a11ca5ee5147b12fb5
description: Get your Dialer calls forwarded to your mobile phone or main business line so you never miss a call. You can easily assign a forwarding number from your personal settings.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Assign a Forwarding Number for Dialer

Get your Dialer calls forwarded to your mobile phone or main business line so you never miss a call. You can easily assign a forwarding number from your personal settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available with Sales Cloud and Service Cloud in: <strong>Essentials</strong>,
                <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong>
                Editions
              </p>
              <p style="margin-bottom:0;">Sales Dialer is available for an additional cost as an add-on
                license.</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d148463e78">User Permissions Needed</th>
          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d148463e78 ">To add the minutes related to Dialer calls:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d148463e78 ">Access Dialer Minutes</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d148463e78 ">To make outbound Dialer calls:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d148463e78 ">Access Dialer Outbound Calls</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d148463e78 ">To receive inbound Dialer calls:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d148463e78 ">Access Dialer Inbound Calls</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on [Salesforce Active Product & Feature Retirements](https://help.salesforce.com/s/articleView?id=000381744&type=1&language=en_US).

To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See [Get to Know Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&language=en_US).

When enabled, you receive calls simultaneously in your browser and on your forwarding number.

1. From your personal settings, enter Dialer Settings in the Quick Find box, then select **Dialer Settings**.
2. Select **Enable calls to my forwarding number**.
3. Enter your forwarding phone number.
4. Click **Save**.

#### See Also

- [Guidelines for Making and Receiving Calls](https://help.salesforce.com/s/articleView?id=sales.voice_intro.htm&release=264.0.0&type=5 "Review guidelines for making and receiving calls, including basic calling features and tips on how to get started.")
- [Assign a Dialer Number](https://help.salesforce.com/s/articleView?id=sales.voice_assign_number.htm&release=264.0.0&type=5 "Assign a Dialer number from your personal settings so the calls you make and receive don’t appear to be coming from an unknown number.")
- [Sales Dialer Best Practices](https://help.salesforce.com/s/articleView?id=sales.voice_best_practices.htm&release=264.0.0&type=5 "For the best calling experience, use a hardwired connection to your network with adequate bandwidth, use a wired headset, and set up the proper environment on your machine.")