If your company no longer needs Salesforce connected with Zoom, turn off the Zoom integration. All users lose access to Zoom features in Salesforce, but still have access to existing recordings.
Required Editions
| Available in: Lightning Experience |
| Available with Salesforce Meetings in Performance and Unlimited Editions when Einstein Activity Capture is enabled |
| Available with Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions. |
| Available with Inbox in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Cloud Einstein, which is available in: Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition |
| User Permissions Needed | |
|---|---|
| To turn off Zoom video conferencing: |
Customize Application OR Modify All Data |
- From Setup, in the Quick Find box, enter Zoom Video Setup, and then select Zoom Video Setup.
- Turn off Zoom integration in the last step.
- Confirm that you’re turning off Zoom integration.
To turn Zoom integration back on, accept the terms of service. Sales reps are prompted to reconnect their accounts.