---
schema_version: "1"
id: 7de87e39e31ed12ad7b45897cf844f5de1c905645f8e571044f90f68d8f3f731
title: Turn Off Zoom Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_zoom_setup_turn_off.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_zoom_setup_turn_off.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b557d3d816546eb2804fffabd663d5525cddf623b52759dc91e84b8fa1c9a21e
description: If your company no longer needs Salesforce connected with Zoom, turn off the Zoom integration. All users lose access to Zoom features in Salesforce, but still have access to existing recordings.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Turn Off Zoom Integration

If your company no longer needs Salesforce connected with Zoom, turn off the Zoom integration. All users lose access to Zoom features in Salesforce, but still have access to existing recordings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Salesforce Meetings in <strong>Performance</strong> and <strong>Unlimited</strong> Editions when Einstein Activity Capture is enabled</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Inbox in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available in: <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Enterprise</strong> Edition</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d19019e143">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19019e143 ">To turn off Zoom video conferencing:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19019e143 ">
              <p>Customize Application</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">Modify All Data</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Zoom Video Setup, and then select **Zoom Video Setup**.
2. Turn off Zoom integration in the last step.
3. Confirm that you’re turning off Zoom integration.

To turn Zoom integration back on, accept the terms of service. Sales reps are prompted to reconnect their accounts.

#### See Also

- [Manage Zoom Data](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_data.htm&release=264.0.0&type=5 "Know where your Zoom meeting data is stored and how to manage it.")