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Integration with Microsoft Teams System Requirements

The integration with Teams is available in the Teams desktop app, on the web, and in Teams mobile. Make sure that your system and mobile devices meet the integration requirements.

Required Editions

Available in: Lightning Experience
Available with Sales Cloud and Service Cloud in: Enterprise, Performance, and Unlimited Editions
Note
Note The Salesforce integration with Microsoft Teams isn’t intended for transmitting Protected Health Information (PHI).
What Details and Requirements
Browser If users access Teams through a browser on desktop, review the Microsoft Teams documentation for browser requirements. The Salesforce app doesn’t support Internet Explorer 11 and the Teams browser version isn’t supported on mobile devices.
Mobile

If users access Teams on their mobile device, we recommend using the latest Teams mobile app available. Review the requirements for the Teams mobile app in the store listing for the app:
Other
  • The Salesforce integration with Microsoft Teams isn't available in Microsoft Office 365 Government GCC or GCC High environments.
  • The integration doesn’t support custom compact layouts for the Account, Contact, Lead, Opportunity, and Case objects. Use the default, provided compact layout for these objects instead.

See Also