---
schema_version: "1"
id: 5cfcd5dd63135d47bac3ddd9de05ef2de7d385c7a567a2f933057d99bb09baca
title: Integration with Microsoft Teams System Requirements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/teams_int_system_requirements.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.teams_int_system_requirements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc5e958831f7d6b26c7a7e3e2ae4f5118fd32ff10eab8802b1ac675f711c9aae
description: The integration with Teams is available in the Teams desktop app, on the web, and in Teams mobile. Make sure that your system and mobile devices meet the integration requirements.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Integration with Microsoft Teams System Requirements

The integration with Teams is available in the Teams desktop app, on the web, and in Teams mobile. Make sure that your system and mobile devices meet the integration requirements.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud and Service Cloud in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The Salesforce integration with Microsoft Teams isn’t intended for transmitting Protected Health Information (PHI).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:19.333333333333332%">
          <col style="width:40.666666666666664%">
          <col style="width:40%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d58857e80">What</th>
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d58857e83">Details and Requirements</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="What" class="slds-cell-wrap" style="vertical-align:top;" headers="d58857e80 ">Browser</td>

            <td data-label="Details and Requirements" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d58857e83 ">If users access Teams through a browser on
              desktop, review the Microsoft Teams documentation for browser requirements. The
              Salesforce app doesn’t support Internet Explorer 11 and the Teams browser version
              isn’t supported on mobile devices.</td>

          </tr>
          <tr class="">
            <td data-label="What" class="slds-cell-wrap" style="vertical-align:top;" headers="d58857e80 ">Mobile</td>

            <td data-label="Details and Requirements" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d58857e83 ">
              <p>If users access Teams on their mobile device, we
                recommend using the latest Teams mobile app available. Review the requirements for
                the Teams mobile app in the store listing for the app:</p>
              <ul>
                <li><a href="https://apps.apple.com/us/app/microsoft-teams/id1113153706" target="_blank">App Store</a> (Apple devices)</li>
                <li><a href="https://play.google.com/store/apps/details?id=com.microsoft.teams" target="_blank">Google Play Store</a> (Android devices)</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="What" class="slds-cell-wrap" style="vertical-align:top;" headers="d58857e80 ">Other </td>

            <td data-label="Details and Requirements" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d58857e83 ">
              <ul>
                <li>The Salesforce integration with Microsoft Teams isn't available in Microsoft
                  Office 365 Government GCC or GCC High environments.</li>

                <li>The integration doesn’t support custom compact layouts for the Account,
                  Contact, Lead, Opportunity, and Case objects. Use the default, provided compact
                  layout for these objects instead.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [_External Link:_ Limits and specifications for Microsoft Teams](https://docs.microsoft.com/en-us/microsoftteams/limits-specifications-teams#browsers)