To use Agentforce Sales Coach, consider the supported functionality, usage, limitations, allowances, limits, and other issues.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. |
Agentforce Sales Coach Language and Locale Support
Agentforce Sales Coach currently supports 16 non-English languages. These include French, German, Italian, Japanese, Spanish, Portuguese, Arabic, Catalan, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, Finnish, Hebrew, Korean, Norwegian, and Swedish.
Agentforce Sales Coach Large Language Model Support
Agentforce Sales Coach supports these models.
| Model |
|---|
| OpenAI GPT-4o mini |
Einstein Trust Layer Service Support
Agentforce Sales Coach supports the Trust Layer services provided on the Salesforce generative AI platform, as described in Einstein Trust Layer. Ask your system administrator about which Einstein Trust Layer services are enabled in your Salesforce org and available for Agentforce Sales Coach.
Region Support
Agentforce Sales Coach supports these models for geo-aware request routing.
| Model | API Name |
|---|---|
| GPT 4 Omni (GPT-4o) | sfdc_ai__DefaultGPT4Omni |
Agentforce Sales Coach and Generative AI Usage
Agentforce Usage Types (for Agentforce conversations) and Einstein Requests are metrics for generative AI. The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data 360 credits. To learn more, see Generative AI Billable Usage Types.
Agentforce Sales Coach stores and processes data using Data 360. Agentforce Sales Coach consumes credits used for billing based on your usage of the feature.
| Card | type | description | notes |
|---|---|---|---|
| Einstein Requests | Einstein Requests | Usage is calculated based on API calls to the LLM gateway. | See Generative AI Billable Usage Types |
| Conversation | Agentforce Sales Coach (Inbound) | Usage is calculated based on conversations. A conversation starts when the user clicks "Get Feedback" after a role-play or stand-and-deliver coaching session. | Inbound conversations are conversations that a user initiates. |
Data Cloud One Support
Agentforce Sales Coach is supported in Data Cloud One companion orgs.