---
schema_version: "1"
id: 03d8913f6c0cf8a9e3b4cacce4b22fb3829d04f8c468cc51b03358b19c917791
title: Generative AI Considerations for Agentforce Sales Coach
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_coach_agent_gen_ai_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_coach_agent_gen_ai_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bfe45d802560509a9d595011fba8d9c02bd34353eda7bf8ecf59144544de4be3
description: To use Agentforce Sales Coach, consider the supported functionality, usage, limitations, allowances, limits, and other issues.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Generative AI Considerations for Agentforce Sales Coach

To use Agentforce Sales Coach, consider the supported functionality, usage, limitations, allowances, limits, and other issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

## Agentforce Sales Coach Language and Locale Support

Agentforce Sales Coach currently supports 16 non-English languages. These include French, German, Italian, Japanese, Spanish, Portuguese, Arabic, Catalan, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, Finnish, Hebrew, Korean, Norwegian, and Swedish.

## Agentforce Sales Coach Large Language Model Support

Agentforce Sales Coach supports these models.

| Model |
| --- |
| OpenAI GPT-4o mini |

## Einstein Trust Layer Service Support

Agentforce Sales Coach supports the Trust Layer services provided on the Salesforce generative AI platform, as described in [Einstein Trust Layer](https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_layer.htm&type=5&language=en_US). Ask your system administrator about which Einstein Trust Layer services are enabled in your Salesforce org and available for Agentforce Sales Coach.

## Region Support

Agentforce Sales Coach supports these models for geo-aware request routing.

 
| Model | API Name |
| --- | --- |
| GPT 4 Omni (GPT-4o) | sfdc\_ai\_\_DefaultGPT4Omni |

## Agentforce Sales Coach and Generative AI Usage

Agentforce Usage Types (for Agentforce conversations) and Einstein Requests are metrics for generative AI. The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data 360 credits. To learn more, see [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US).

Agentforce Sales Coach stores and processes data using Data 360. Agentforce Sales Coach consumes credits used for billing based on your usage of the feature.

Usage Types Billed by Agentforce Sales Coach    
| Card | type | description | notes |
| --- | --- | --- | --- |
| Einstein Requests | Einstein Requests | Usage is calculated based on API calls to the LLM gateway. | See [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US) |
| Conversation | Agentforce Sales Coach (Inbound) | Usage is calculated based on conversations. A conversation starts when the user clicks "Get Feedback" after a role-play or stand-and-deliver coaching session. | Inbound conversations are conversations that a user initiates. |

## Data Cloud One Support

Agentforce Sales Coach is supported in Data Cloud One companion orgs.