View common examples of how to customize Agentforce Sales Coach to meet your business goals.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. |
- Preparing Reps to Handle Your Specific Competitors with Agentforce Sales Coach
View an example of how to configure Agentforce Sales Coach so it can help your reps effectively differentiate your product from competitors and highlight the unique value you bring to the market. - Aligning Agentforce Sales Coach Feedback to Your Sales Methodology
View an example of how to customize a prompt template so Agentforce Sales Coach can provide feedback using a sales methodology such as MEDDIC or Challenger. - Making Sure Your Rep’s Pitch Aligns to Your Criteria
View an example of how to customize Agentforce Sales Coach to help a sales rep deliver a pitch that highlights key value-driven keywords, aligning with customer priorities. - Preparing Your Service Reps to Handle Common Customer Calls
View an example of how to customize the Sales Coach agent with a coaching scenario for customer service reps. - Getting Account Managers More Comfortable with Growing Accounts
View an example of how to customize the Sales Coach agent with a coaching scenario for an account or client success role. - Key Points to Remember
Review these key points.