---
schema_version: "1"
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title: Use Cases for Customizing Agentforce Sales Coach
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_coach_customization_examples_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_customization_examples_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e3eb6ed474f6420045b41560d016abe602d7f7d769a0b88bc4847aeaaa114934
description: View common examples of how to customize Agentforce Sales Coach to meet your business goals.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Use Cases for Customizing Agentforce Sales Coach

View common examples of how to customize Agentforce Sales Coach to meet your business goals.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

- **[Preparing Reps to Handle Your Specific Competitors with Agentforce Sales Coach](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_handle_competitors_customization.htm&release=264.0.0&type=5)**  
    View an example of how to configure Agentforce Sales Coach so it can help your reps effectively differentiate your product from competitors and highlight the unique value you bring to the market.
- **[Aligning Agentforce Sales Coach Feedback to Your Sales Methodology](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_sales_methodology_customization.htm&release=264.0.0&type=5)**  
    View an example of how to customize a prompt template so Agentforce Sales Coach can provide feedback using a sales methodology such as MEDDIC or Challenger.
- **[Making Sure Your Rep’s Pitch Aligns to Your Criteria](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_specific_criteria_customization.htm&release=264.0.0&type=5)**  
    View an example of how to customize Agentforce Sales Coach to help a sales rep deliver a pitch that highlights key value-driven keywords, aligning with customer priorities.
- **[Preparing Your Service Reps to Handle Common Customer Calls](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_service_rep_calls.htm&release=264.0.0&type=5)**  
    View an example of how to customize the Sales Coach agent with a coaching scenario for customer service reps.
- **[Getting Account Managers More Comfortable with Growing Accounts](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_account_manager.htm&release=264.0.0&type=5)**  
    View an example of how to customize the Sales Coach agent with a coaching scenario for an account or client success role.
- **[Key Points to Remember](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_use_case_considerations.htm&release=264.0.0&type=5)**  
    Review these key points.