Sales Cloud AI capabilities such as Agentforce Prospecting, Engagement, Sales
Management, and Sales Coach consume usage credits depending on how your organization interacts
with these features. Credit consumption is calculated by multiplying the number of units used by
the multiplier for the corresponding usage type on the Agentforce rate card. Before deploying
these features, work with your Salesforce account team to confirm license availability and
estimate credit usage.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, and
Unlimited Editions.
|
For supported products, use Digital Wallet to monitor consumption across your active
contracts with near-real-time usage data. For more information, see About Digital Wallet.
Depending on the feature, user permissions, and usage context, usage can be metered or
unmetered. For details about what usage is measured and how credits are calculated, see Metering Agentforce and Generative AI Usage.
- Agentforce Prospecting Billing and Usage
Agentforce Prospecting uses generative AI to ingest, store, and process data. You’re billed in these categories for metered usage when you use Agentforce Prospecting.
- Agentforce Engagement Billing and Usage
Agentforce Engagement use generative AI and Data Cloud to ingest, store, and process data. You’re billed in these categories for metered usage when you use Agentforce Engagement.
- Agentforce Sales Management Billing and Usage
Agentforce Sales Management uses generative AI and Data 360 to ingest, store, and process data. Agentforce Sales Management includes multiple features and consumption billing can vary by feature.
- Agentforce Sales Coach Billing and Usage
Agentforce Sales Coach uses generative AI and Data 360 to ingest, store, and process data. You’re billed in these categories for metered usage when you use Agentforce Sales Coach.
