Resolve sales agent email connection errors by disconnecting and reconnecting the
agent’s email account in Agentforce Builder.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, and
Unlimited editions with Sales and Einstein for Sales.
|
| User Permissions Needed |
| To view and configure agents in Agentforce Builder: |
Configure Engagement Agent |
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From Setup, in the Quick Find box, enter Agentforce, and then select
Agentforce Agents.
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Click on your agent’s name.
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Click Open in Builder
- Go to the Engagement Rules tab.
- In the Emails section, click X next to the email account to disconnect the current email.
- Click Connect an Account and follow the prompts on the screen to reconnect the email.
