---
schema_version: "1"
id: 20f766068d378e0e92a9175da5f6eaa9952c881202828774613c41589643a022
title: Reconnect an Engagement Agent Email Account
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agent_sdr_reconnect_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_reconnect_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ecce841cae14320b2808d0e716839d4aee1b16911f356fe6219a7759f5f8f5d8
description: Resolve sales agent email connection errors by disconnecting and reconnecting the agent’s email account in Agentforce Builder.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Reconnect an Engagement Agent Email Account

Resolve sales agent email connection errors by disconnecting and reconnecting the agent’s email account in Agentforce Builder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with Sales and Einstein for Sales.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d23432e65">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23432e65 ">To view and configure agents in Agentforce Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23432e65 ">Configure Engagement Agent</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Agentforce, and then select **Agentforce Agents**.
2. Click on your agent’s name.
3. Click **Open in Builder**
4. Go to the Engagement Rules tab.
5. In the Emails section, click **X** next to the email account to disconnect the current email.
6. Click **Connect an Account** and follow the prompts on the screen to reconnect the email.