To stop an Engagement agent from engaging with a specific prospect that you own, go to the Activity Timeline on the prospect record. Then choose Cancel Agent Outreach next to the next scheduled Engagement agent email.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, and Unlimited editions with Sales and Einstein for Sales. |
| User Permissions Needed | |
|---|---|
| To edit or reschedule an Agentforce Engagement email to a prospect: |
Use Agentforce Engagement App AND Sales Engagement User OR Sales Engagement Cadence Creator AND Ownership of the prospect OR Configure Agentforce Engagement App |
| To cancel an Agentforce Engagement email to a prospect: |
Use Agentforce Engagement App AND Ownership of the prospect OR Configure Agentforce Engagement App |
| To deactivate an Agentforce Engagement agent: | Configure Engagement App |
To edit a scheduled email, go to the Activity Timeline for the prospect and choose Edit from the Action menu next to the email.
To reschedule an Engagement agent email, go to the Activity Timeline for the prospect and choose Change Date from the Action menu next to the email.
To cancel all Engagement agent outreach, your manager or Salesforce administrator can deactivate the Engagement agent in Agentforce Builder.