---
schema_version: "1"
id: 9dd80a8ad1ce410fc672394d842832dcb523e2026a4ff15965b678d99d01aafa
title: Edit, Reschedule, or Cancel an Engagement Agent Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agent_sdr_interrupt_outreach.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_interrupt_outreach.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1fa9094242aaec2c415bdb96957e34b0862d9874a7e4d2d5cd181b68bd9be448
description: To stop an Engagement agent from engaging with a specific prospect that you own, go to the Activity Timeline on the prospect record. Then choose Cancel Agent Outreach next to the next scheduled Engagement agent email.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Edit, Reschedule, or Cancel an Engagement Agent Email

To stop an Engagement agent from engaging with a specific prospect that you own, go to the Activity Timeline on the prospect record. Then choose Cancel Agent Outreach next to the next scheduled Engagement agent email. 

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with Sales and Einstein for Sales.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d19017e43">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19017e43 ">To edit or reschedule an Agentforce Engagement email to a prospect:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19017e43 ">
              <p>Use Agentforce Engagement App</p>
              <p>AND</p>
              <p>Sales Engagement User</p>
              <p>OR</p>
              <p>Sales
                Engagement Cadence Creator</p>
              <p>AND</p>
              <p>Ownership of the
                prospect</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Configure Agentforce Engagement App</p>
            </td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19017e43 ">To cancel an Agentforce Engagement email to a prospect:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19017e43 ">
              <p>Use Agentforce Engagement App</p>
              <p>AND</p>
              <p>Ownership of the prospect</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Configure
                Agentforce Engagement App</p>
            </td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19017e43 ">To deactivate an Agentforce Engagement agent:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19017e43 ">Configure Engagement App</td>
          </tr>
        </tbody>
      </table>

To edit a scheduled email, go to the Activity Timeline for the prospect and choose **Edit** from the Action menu next to the email.

To reschedule an Engagement agent email, go to the Activity Timeline for the prospect and choose **Change Date** from the Action menu next to the email.

To cancel all Engagement agent outreach, your manager or Salesforce administrator can deactivate the Engagement agent in Agentforce Builder.