Turn On Inbound Lead Generation

Agentforce Inbound Lead Generation engages with prospects on your website or messaging channel to answer questions, capture leads, and schedule meetings with your sales team.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions

User Permissions Needed
To set up Inbound Lead Generation:	Configure Inbound Lead Generation Agent

From Salesforce Go, on the Agentforce for Sales tile, click Set Up or Keep Going.
If you haven't already, turn on Agentforce.
Expand the Inbound Lead Generation section.
Turn on Inbound Lead Generation.

Agentforce automatically turns on these supporting features.

Email Productivity
Digital Experiences
Omni-Channel

Agentforce also creates a default routing configuration and a default queue and assign routing configuration. Agentforce assigns your user the Configure Inbound Lead Generation permission.

Now that Inbound Lead Generation is on, assign permissions for your users.