Connect your Inbound Lead Generation agent to a messaging channel where it engages with prospects.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions |
| User Permissions Needed | |
|---|---|
| To set up Inbound Lead Generation: | Configure Inbound Lead Generation Agent |
- In Salesforce Go, open the Agentforce for Sales setup page, and then go to the Inbound Lead Generation section.
- In the Connect Your Agent to a Messaging Channel section, click Connect Channel.
- Click Start.
- Select the type of channel that you want to connect the agent to and follow the instructions.
- On the Channel Routing step, select Agentforce Service Agent as the routing type.
- For Agentforce Service Agent, add your Inbound Lead Generation agent.
- Enter a fallback queue.
- Click Save.