---
schema_version: "1"
id: f0b7bbca8e4392c266bf526056086dcb714d2ba71cda9cf2e3f2821d0ba3befa
title: Connect Your Inbound Lead Generation Agent to a Messaging Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agent_lead_generation_connect_miaw.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agent_lead_generation_connect_miaw.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0c3fd11eb99a83e747d0dba954fe42c925ea17e01724cb580272c80adc0137c0
description: Connect your Inbound Lead Generation agent to a messaging channel where it engages with prospects.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Connect Your Inbound Lead Generation Agent to a Messaging Channel

Connect your Inbound Lead Generation agent to a messaging channel where it engages with prospects.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d20909e71">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d20909e71 ">To set up Inbound Lead Generation:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d20909e71 ">Configure Inbound Lead Generation Agent</td>

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1. In Salesforce Go, open the Agentforce for Sales setup page, and then go to the Inbound Lead Generation section.
2. In the Connect Your Agent to a Messaging Channel section, click **Connect Channel**.
3. Click **Start**.
4. Select the type of channel that you want to connect the agent to and follow the instructions.
5. On the Channel Routing step, select **Agentforce Service Agent** as the routing type.
6. For Agentforce Service Agent, add your Inbound Lead Generation agent.
7. Enter a fallback queue.
8. Click **Save**.