Conflict behavior settings determine what happens when Salesforce for Outlook encounters a conflict when syncing data both ways. A conflict occurs when the same record is updated in both Salesforce and Outlook or when a record is updated on one side and deleted on the other.
Required Editions
| Available in: Salesforce Classic |
| Available in: Lightning Experience, if Salesforce Classic is available in your org. |
| Available with the purchase of Sales Cloud or Government Cloud in: Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To view configurations: | View Setup and Configuration |
| To create, edit, or delete configurations: | Manage Email Client Configurations |
Important Full product retirement for Salesforce for
Outlook is scheduled on January 30, 2027. See Salesforce for Outlook Retirement. To keep
integrating Microsoft Outlook with Salesforce, check out our next-generation products: the
Outlook integration and Einstein Activity Capture. See Move from
Salesforce for Outlook (Retiring) to the Next-Generation Products.
- From Setup, enter Outlook Configurations in the Quick Find box, then select Outlook Configurations.
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Edit a configuration, and select one of the following conflict behaviors under Data
Settings for Contacts, Events, and Tasks.
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Salesforce always wins
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Outlook always wins
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- Click Save. All changes take effect the next time data syncs for the users in this configuration.
See Also
- Salesforce for Outlook (Retiring) Configurations and Email Application Publisher Layouts
- Create Salesforce for Outlook (Retiring) Configurations
- Customize the Fields That Sync Between Salesforce for Outlook (Retiring) and Microsoft® Outlook®
- Define Sync Directions for Your Salesforce for Outlook (Retiring) Users