---
schema_version: "1"
id: fd61d49d27352f2f82deb6f21f348e21777b772545aa84ea60c0653f6b7d2d43
title: Define Conflict Behavior for Salesforce for Outlook (Retiring)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_config_conflict.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_config_conflict.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 610a026e43fa0d79320b71f4f8d9e33a1ad1fac6fbbf9c197b75e3899fb625fa
description: Conflict behavior settings determine what happens when Salesforce for Outlook encounters a conflict when syncing data both ways. A conflict occurs when the same record is updated in both Salesforce and Outlook or when a record is updated on one side and deleted on the other.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Define Conflict Behavior for Salesforce for Outlook (Retiring)

Conflict behavior settings determine what happens when Salesforce for Outlook encounters a conflict when syncing data both ways. A conflict occurs when the same record is updated in both Salesforce and Outlook or when a record is updated on one side and deleted on the other.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience, if <a href="https://help.salesforce.com/articleView?id=000351596&amp;type=1&amp;mode=1&amp;language=en_US" target="_blank">Salesforce Classic is available in your org</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the purchase of Sales Cloud or Government Cloud in: <strong>Personal</strong>, <strong>Contact Manager</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d45783e95">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45783e95 ">To view configurations:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d45783e95 ">View Setup and Configuration</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45783e95 ">To create, edit, or delete configurations:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d45783e95 ">Manage Email Client Configurations</td>

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![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

1. From Setup, enter Outlook Configurations in the Quick Find box, then select **Outlook Configurations**.
2. Edit a configuration, and select one of the following conflict behaviors under Data Settings for Contacts, Events, and Tasks.
    - Salesforce always wins
    - Outlook always wins
3. Click **Save**. All changes take effect the next time data syncs for the users in this configuration.

#### See Also

- [Salesforce for Outlook (Retiring) Configurations and Email Application Publisher Layouts](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_config_about.htm&release=264.0.0&type=5 "To set up your Salesforce for Outlook users with the settings they need, create Outlook configurations and email application publisher layouts.")
- [Create Salesforce for Outlook (Retiring) Configurations](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_config_create.htm&release=264.0.0&type=5 "Before reps can start using Salesforce for Outlook, you define their experience by creating Outlook configurations. Outlook configurations define Salesforce for Outlook settings for reps, like which features reps have access to, and how reps’ records sync between Outlook and Salesforce. If you want to define unique settings for a subset of your sales team, create multiple Outlook configurations, and assign reps accordingly.")
- [Customize the Fields That Sync Between Salesforce for Outlook (Retiring) and Microsoft® Outlook®](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_config_map_fields.htm&release=264.0.0&type=5 "Customize fields in the records that your sales reps sync using Salesforce for Outlook. Also add custom Outlook or Salesforce fields you want your reps to sync.")
- [Define Sync Directions for Your Salesforce for Outlook (Retiring) Users](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_config_sync_direction.htm&release=264.0.0&type=5 "Set sync directions for sales reps who sync contacts, events, and tasks between Microsoft® Outlook® and Salesforce.")