If your company accepts returns or reductions on activated orders, you can reduce the relevant orders to reflect those exchanges of goods and services.
Required Editions
| Available in: Salesforce Classic |
|
Orders are available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions Reduction orders are available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To reduce an order: | Create Reduction Orders |
- If you’re using Lightning Experience, you can’t create reduction orders. Switch to Salesforce Classic.
- You can reduce activated orders only.
- You can apply a reduction order toward one order only. To reduce order products across multiple orders, create a reduction order for each original order.
- Go to the detail page of the order that you’re reducing.
- Click Reduce Order.
- Enter the details for the reduction order, and then save your changes.
- Add products to indicate which order products on the original order need to be reduced.