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Request to Switch Your Authentication Provider

If you selected Trailblazer.me (TBID) for your enablement site’s authentication provider, you can submit a Salesforce Customer Support case to request to switch to Salesforce Identity for Enablement. If you already selected Salesforce Identity for Enablement for your enablement site’s authentication provider, you can’t request to switch it to TBID.

Required Editions

Available in: Enterprise, Performance, and Unlimited Editions
User Roles and Permissions
Enablement Site User Roles  
This topic supports these enablement site roles: Salesforce Admins
Required System Permissions  
To configure the authentication provider: Manage Site Settings

How does switching your authentication provider affect the login and navigation experience for your enablement site’s users?

  • Because of caching, it can take up to an hour for Salesforce Identity for Enablement to become effective on your enablement site.
  • Until the cache clears, the TBID experience remains effective. For learners that earned points and badges from both Trailhead content and enablement site content, their profile continues to reflect activity from both platforms.
  • After the cache clears and Salesforce Identity for Enablement becomes effective, the profile page is no longer available for a learner who’s logged in to your enablement site. Earned points remain associated with the learner’s account, but they don’t appear on the enablement site. The next time the learner logs in to Trailhead, their Trailhead profile reflects only the points and badges that they earned from Trailhead content.
  • If a learner is using the Trailhead GO mobile app when the switch to Salesforce Identity for Enablement becomes effective, the learner can notice issues with the org picker in the app.
    Operating System User Context Org Picker Behavior after the Switch Occurs
    iOS Logged in with TBID credentials and viewing an enablement site Shows redundant entries for the Trailhead domain
    Android™ Logged in with TBID credentials and viewing Trailhead Shows an entry for the enablement site, but prompts the user to log out when they select it
  1. Complete the steps in Configure Salesforce Identity for Enablement for creating a connected app in Salesforce that handles data sharing between your enablement site and your org.
    Important
    Important Stop when you reach step 9 in Configure Salesforce Identity for Enablement. If you’ve already set up TBID for your enablement site, the Identity Setup page for Salesforce Identity for Enablement isn’t available.
  2. Access the Salesforce Customer Support page.
    1. Log in to the Trailblazer Community.
    2. From the Community tab, select Salesforce Help.
    3. From Salesforce Help, click the Contact Support tab.
  3. Create a case.
    1. On the Salesforce Customer Support page, click Create a Case.
    2. Select Product or Technical Support.
    3. For Product, select Other Salesforce.
    4. For Topic, select myTrailhead, and then click Next.
    5. Enter your org ID, and then select Production for Instance Type.
    6. In the Details section, include this information.
      • Specify that you want to request to change your enablement site’s authentication provider from TBID to Salesforce Identity for Enablement.
      • Include the URL for your enablement site’s login page.

      The login page URL isn’t the same as the callback URL that you created for your connected app. Your login page URL depends on whether your enablement site supports internal users from your Salesforce org or external users who are Experience Cloud site members.

      Enablement Site Audience URL to Enter
      Internal users Your Salesforce My Domain login URL, such as https://purealoe.my.salesforce.com.
      External users Your Experience Cloud site URL, such as https://fixcoffee.com/community.
    7. Complete the remaining fields, and then click Create Case.

When your case is processed, a support agent asks for your permission to log in to your org. Then, they update the appropriate settings with your connected app’s Consumer Key and Consumer Secret.

See Also