Set up Salesforce Voice for Sales

To let each sales rep have their own phone number for both voice calls and SMS messages, set up Salesforce Voice for Sales. This step is optional when setting up SMS Messaging for Sales.

Required Editions

REQUIRED EDITIONS
View supported editions.

User Permissions Needed
To view the Amazon Contact Centers page:	Customize Application AND Manage Call Centers
To create and manage a contact center:	Salesforce Voice Contact Center Admin

User Permissions Needed

To view the Amazon Contact Centers page:

Customize Application

AND

Manage Call Centers

To create and manage a contact center:

Salesforce Voice Contact Center Admin

For detailed information about the Salesforce Voice for Sales setup process, see Route Calls Directly to and from Reps.