---
schema_version: "1"
id: 94280b1194f4096d58d2bf8263446c1418a91bb0d2c22714a89b93de0b022f7f
title: Set up Salesforce Voice for Sales
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/messaging_for_sales_setup_scv_for_sales.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_setup_scv_for_sales.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5cfc6c6cfeba6af9376a5b5870258dee6c5c86f7d4aa42d0aa0ac5a4e3911c3
description: To let each sales rep have their own phone number for both voice calls and SMS messages, set up Salesforce Voice for Sales. This step is optional when setting up SMS Messaging for Sales.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Set up Salesforce Voice for Sales

To let each sales rep have their own phone number for both voice calls and SMS messages, set up Salesforce Voice for Sales. This step is optional when setting up SMS Messaging for Sales.

### Required Editions

| REQUIRED EDITIONS |
| --- |
| [View supported editions.](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US) |
|   |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d163132e73">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d163132e73 ">To view the Amazon Contact Centers page:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d163132e73 ">
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Call Centers</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d163132e73 ">To create and manage a contact center:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d163132e73 ">Salesforce Voice Contact Center Admin</td>

          </tr>
        </tbody>
      </table>

For detailed information about the Salesforce Voice for Sales setup process, see [Route Calls Directly to and from Reps](https://help.salesforce.com/s/articleView?id=service.voice_direct_calling.htm&type=5&language=en_US).