To avoid overwriting your attendance status when syncing with Einstein Activity Capture or Lightning Sync, consider your sync direction before you accept and decline event invitations.
Required Editions
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Einstein Activity Capture is available in Lightning Experience and all versions of the Salesforce mobile app in Essentials, Professional, Enterprise, Performance, and Unlimited Editions Lightning Sync is available in Salesforce Classic, Lightning Experience, and the Salesforce mobile app in: Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
If you work in Lightning Experience or the Salesforce App, accepting and declining event invitations isn’t available.
If you work in Salesforce Classic, accepting and declining invitations is possible, but isn’t recommended for Einstein Activity Capture or Lightning Sync users syncing events in certain directions. Because responses to event invitations don’t sync from Salesforce to your Microsoft® or Google Calendar™, you could unintentionally override your attendance status. To avoid doing so, learn how sync directions impact which application to use when responding to event invitations. If you’re not sure what direction your events are syncing, talk to your Salesforce admin.
| Sync Direction | Application to Respond from | Reason |
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Because your response syncs to Salesforce, the status is accurate in both applications. If you respond from Salesforce, your status is overwritten the next time Microsoft or Google events sync to Salesforce. |
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Because responses don’t sync from Salesforce to Microsoft or Google, your attendance status remains only in the application where you responded. To show your attendance status in both applications, you have to respond in both applications. |